19 May 2026·Department for Energy Security and Net Zero·Answered
AskedWhat steps he is taking to ensure that households connected to heat networks are not disadvantaged compared to those using individual gas boilers as part of the transition to a low-carbon ene
ReplyThe Government is committed to heat network consumers receiving a fair deal as we transition to a low-carbon energy system. WwWe have therefore introduced heat network regulation, including price protections, consumer standards and access to redress. The ...
19 May 2026·Department for Energy Security and Net Zero·Answered
AskedWhen he expects to launch the proposed call for evidence on heat network price protections; and what the intended scope of that review will include.
ReplyHeat network suppliers and operators have until January 2027 to register with Ofgem and supply data, including information about pricing. Ofgem will use this to further inform their approach to pricing rules and guidance. The Department is working with Of...
19 May 2026·Department for Energy Security and Net Zero·Answered
AskedWhether his Department is considering regulating the non-domestic gas and electricity tariffs charged to heat network operators, in order to reduce costs passed on to their domestic consumers
ReplyThe Department has provided the heat network regulator, Ofgem, with broad powers relating to heat network price regulation. These include powers to investigate and intervene where heat network prices charged to consumers are disproportionate or unfair. Of...
19 May 2026·Department for Energy Security and Net Zero·Answered
AskedWhat estimate his Department has made of the average annual cost increase for households connected to heat networks as a result of recent increases in commercial gas prices.
ReplyHeat network operators buy the energy they need to provide heat to domestic consumers through commercial contracts. The Department and Ofgem are actively monitoring the contract prices paid by heat network operators since the Middle Eastern crisis began a...
19 May 2026·Department for Energy Security and Net Zero·Answered
AskedWhat steps his Department is taking to mitigate the exposure of heat network consumers to volatility in wholesale gas markets, given they are not protected by a domestic price cap.
ReplyHeat network operators buy the energy they need to provide heat to domestic consumers through commercial contracts. The Department and Ofgem are actively monitoring the contract prices paid by heat network operators since the Middle Eastern crisis started...
19 May 2026·Department for Energy Security and Net Zero·Answered
AskedWhat assessment he has made of the potential merits of introducing a price protection mechanism for domestic consumers connected to heat networks, comparable to that provided by the Price Cap
ReplyHeat networks buy the energy they need through commercial contracts and the price they charge domestic consumers reflects these individual contract prices and the energy efficiency of each heat network. Applying a price cap therefore risks being ineffecti...
19 May 2026·Department for Energy Security and Net Zero·Answered
AskedWhether he is considering reintroducing or adapting the Energy Bills Discount Scheme for households supplied via heat networks; and what assessment he has made of the effectiveness of previou
ReplyThe Department and Ofgem are actively monitoring the contract prices paid by heat network operators since the Middle Eastern crisis started and considering all options available to mitigate higher prices.
19 May 2026·Department for Energy Security and Net Zero·Answered
AskedWhat discussions he has had with Ofgem on extending the current regulatory framework for heat networks to include price protections in addition to consumer standards.
ReplyThe Department has provided the heat network regulator, Ofgem, with broad powers relating to heat network price regulation. These include powers to investigate and intervene where heat network prices charged to consumers are disproportionate or unfair. Of...
19 May 2026·Department for Energy Security and Net Zero·Answered
AskedWhat legislative timetable he has set for introducing further regulation of heat networks, including any provisions relating to price protections for consumers.
ReplyGovernment legislated to introduce statutory redress, advice and advocacy from April 2025 and Ofgem regulation of heat networks from January 2026. Government has provided Ofgem with broad powers to protect consumers, including on price. Heat network suppl...
19 May 2026·Department for Energy Security and Net Zero·Answered
AskedWhat assessment he has made of the extent to which current regulation of heat networks provides equivalent protections to those available to domestic gas and electricity consumers, including
ReplyThe introduction of Ofgem’s regulatory powers in January 2026 aimed to introduce similar protections for heat network customers to domestic gas and electricity customers. However, there are some important differences between these sectors, for example: th...
19 Nov 2025·Department for Energy Security and Net Zero·Answered
AskedWhat estimate his department makes of the number of retrofits underway.
ReplyIn 2025-2026 alone, we will be upgrading up to 300,000 homes, using around £1 billion of Warm Homes Plan money, and further support through the Energy Company Obligation (ECO) and the Great British Insulation Scheme (GBIS). This is more than double the number of home upgrades delivered in 2023/24.
29 Oct 2025·Department for Energy Security and Net Zero·Answered
AskedOn what date he will publish the Warm Homes Plan.
ReplyWe are working across government on a comprehensive Warm Homes Plan to cut energy bills for good. We will publish more details soon.
17 Jul 2025·Department for Energy Security and Net Zero·Answered
AskedWhat plans his Department has to include grants for replacement windows in the upcoming Warm Homes Plan.
ReplyThe Warm Homes Plan will help people find ways to save money on energy bills and transform our ageing building stock into comfortable, low-carbon homes that are fit for the future. We are investing £13.2 billion in the Warm Homes Plan over the Spending Review period (up to 2029/30). The government does not recommend specific measures for a household. Under the Warm Homes: Local Grant it is possible to install any RdSAP eligible measures that are non-fossil fuel and covered under the required standards. This includes energy performance and low carbon heating measures such as windows. Further details on the Warm Homes Plan will be set out by October.
17 Jul 2025·Department for Energy Security and Net Zero·Answered
AskedHow many heat pumps have been removed from homes in the last 12 months.
ReplySchemes like the Boiler Upgrade Scheme offer a one-off, upfront grant payment to help property owners transition to low carbon heating. The scheme’s independent evaluation follows up with a sample of participants and the interim report published in January, found that 79% of property owners were satisfied with their low carbon heating system overall. Building regulations on the energy efficiency of buildings restrict the replacement of a heating system with a less efficient or higher emission system. There are currently no data available on heat pump systems which have been removed, including those which have reached the end of their lifecycle.
18 Mar 2025·Department for Energy Security and Net Zero·Answered
AskedWhat steps his Department plans to take to support households with district heating with increases in energy costs.
ReplyThe Government is introducing regulation in January 2026 which aims to provide district heating consumers with comparable protections to existing gas and electricity regulations. The heat network regulator, Ofgem, will have powers to investigate and intervene where heat network prices charged to consumers appear to be disproportionate or unfair. Ofgem’s regulatory oversight will be supplemented by statutory redress through the Energy Ombudsman who, from April 2025, will have the same powers to hear complaints and make legally binding decisions as they do in gas and electricity markets. Consumers will also be able to seek advice and advocacy assistance through Citizens Advice.