Every parliamentary written question tabled by Tom Tugendhat this session, with the full answer and department. See how every department answers, or back to the MP page.
Showing 1–5 of 5 · Department for Environment, Food and Rural Affairs
Food and Rural Affairs, how her Department scrutinises South East Water’s performance in providing alternative water to vulnerable customers following the loss of water supply.
The Drinking Water Inspectorate (DWI) regulate water company performance against the Security and Emergency Measures Direction (SEMD), including its requirement for companies to identify and prioritise vulnerable customers. The DWI’s assessment into the s...
Food and Rural Affairs, what targets the Department gives water suppliers for the delivery of alternative water to vulnerable residents following the loss of water supply.
The Security and Emergency Measures Direction (SEMD 2022) requires water companies to make, keep under review, test and revise plans to ensure the continuation of their water supply functions, and ensure they have the necessary capability, capacity and fa...
Food and Rural Affairs, to set out a timetable and a strategy for expanding the number of National Landscapes.
Natural England (NE) is the organisation which has powers to designate National Landscapes (formerly Areas of Outstanding Natural Beauty, AONBs). NE is working on proposals to extend the boundary of the Surrey Hills National Landscape, and to create a new...
Food and Rural Affairs, how many meetings of the Water Delivery Taskforce have been held to discuss South East Water's performance since 13 November 2025.
Defra and the regulators have met regularly with South East Water since 13 November 2025 to discuss company performance. The Water Delivery Taskforce met with South East Water on 21 April 2026.
Food and Rural Affairs, what statutory guidance his Department issues to water companies on issuing compensation to customers in cases where the minimum standards of service required under The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008 have not been met.
The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008 are often referred to as the Guaranteed Standards Scheme (GSS). The GSS establishes baseline expectations for customer service and corresponding payments to be made to affected customers when the standards have not been met. The independent economic regulator Ofwat provides guidance on the scheme, as well as monitors and makes determinations to resolve disputes over GSS claims between companies and customers. Following a public consultation, the Government confirmed on 17 December 2024 that it will introduce new and increased statutory payments of double the previous amounts or more. The changes will also see the list of circumstances that can trigger compensation expand. Furthermore, in October 2024 UK and Welsh Governments launched what is expected to be the largest review of the water sector since privatisation, with an Independent Water Commission to examine the sector and its regulatory framework.