4 Mar 2026·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, whether his Department holds data on the number of occasions Vistry has undertaken structural remedial works without obtaining the necessary Building Control approval in each of the last five years.
ReplyThe information is not held. MHCLG collects quarterly data from developers who have signed the developer remediation contract. This data covers buildings requiring life critical fire safety remedial works, however no data is collected in relation to structural remedial works.
4 Mar 2026·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, if he will hold discussions with Homes England on the identification of snagging defects in new‑build shared‑ownership properties built by Abri.
ReplyHousing associations are independent bodies responsible for the management of their properties and for resolving disputes with their residents. Where such disputes cannot be resolved through a landlords’ complaints procedure, the Housing Ombudsman can investigate concerns relating to housing management, including access issues, repairs, and complaint handling. Homes England does not have a role in overseeing the quality of homes delivered by individual providers once completed. The government expects all housebuilders to deliver good quality homes, and we know that the vast majority do so. When things do go wrong, the government expects housebuilders to make things right. To help customers resolve issues with new homes which developers have been unable or unwilling to fix, the government has committed to establishing a statutory UK-wide New Homes Ombudsman to investigate and resolve complaints and provide new home buyers with effective redress. We will set out further details in due course.
4 Mar 2026·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, if he will hold discussions with Homes England on the quality of new‑build shared‑ownership homes delivered by Abri in the last five years.
ReplyHousing associations are independent bodies responsible for the management of their properties and for resolving disputes with their residents. Where such disputes cannot be resolved through a landlords’ complaints procedure, the Housing Ombudsman can investigate concerns relating to housing management, including access issues, repairs, and complaint handling. Homes England does not have a role in overseeing the quality of homes delivered by individual providers once completed. The government expects all housebuilders to deliver good quality homes, and we know that the vast majority do so. When things do go wrong, the government expects housebuilders to make things right. To help customers resolve issues with new homes which developers have been unable or unwilling to fix, the government has committed to establishing a statutory UK-wide New Homes Ombudsman to investigate and resolve complaints and provide new home buyers with effective redress. We will set out further details in due course.
12 Jan 2026·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, if his Department will make an assessment of the fairness of income‑banded Council Tax Reduction schemes where a small increase in Universal Credit entitlement results in a large reduction in Council Tax support.
ReplySupport for working age households, including the treatment of benefits, is designed by councils in consultation with their residents, taking into account the needs and circumstances of their local communities. Each year, councils must consider whether to revise or replace their scheme. This review may include the provision for those migrating between benefits. For pension age households, councils administer a centrally prescribed Council Tax Reduction scheme, which is reviewed annually. The government currently has no plans to assess these schemes, however it encourages those who are struggling to pay their council tax bill to discuss their circumstances with their council.
12 Jan 2026·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, what assessment he has made of the potential impact of reductions in Council Tax Reduction entitlement following migration to Universal Credit on low‑income households, particularly where the Limited Capability for Work or Work‑Related Activity element results in claimants being placed in a higher income band.
ReplyLocal council tax support for working age households, including the treatment of benefits, is designed by councils in consultation with their residents, taking into account the needs and circumstances of their local communities. Each year, councils must consider whether to revise or replace their scheme. The government has not undertaken an assessment, including any discussions with local authorities, of the potential impact of Universal Credit migration on individual claimants.
12 Jan 2026·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, whether he has had discussions with local authorities on the treatment of the Limited Capability for Work and Limited Capability for Work‑Related Activity elements of Universal Credit as income for the purposes of Council Tax Reduction calculations.
ReplyLocal council tax support for working age households, including the treatment of benefits, is designed by councils in consultation with their residents, taking into account the needs and circumstances of their local communities. Each year, councils must consider whether to revise or replace their scheme. The government has not undertaken an assessment, including any discussions with local authorities, of the potential impact of Universal Credit migration on individual claimants.
20 Nov 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, whether his Department plans to introduce statutory obligations on housing management companies to act promptly and effectively in cases of harassment and antisocial behaviour.
ReplyEstate management companies managing freehold estates do not have a dedicated role in dealing with anti-social behaviour and harassment. However, they may wish to engage with local authorities and the police to help prevent or deal with such behaviour. Leaseholders experiencing anti-social behaviour and harassment may contact the government-funded Leasehold Advisory Service (LEASE), which provides free initial legal advice and information. Social landlords already have a range of powers and enforcement tools to tackle anti-social behaviour including powers to evict perpetrators. We expect landlords to use those powers promptly and proportionately, putting the needs of victims at the heart of their response. Following implementation of the Renters’ Rights Act 2025, private landlords will be able to take action to evict anti-social tenants quicker, with landlords being able to make a claim to the court immediately in all anti-social behaviour cases. Tackling anti-social behaviour is a top priority for this government, and a key part of our Safer Streets Mission. We will crack down on those making neighbourhoods feel unsafe and unwelcoming by introducing the new Respect Order, which local authorities will be able to apply for and which will carry tough sanctions and penalties for persistent adult offenders. The police, local authorities and social landlords may already apply for a Civil Injunction under Section 1 of the Anti-social Behaviour, Crime and Policing Act 2014 to prevent behaviour that is causing housing-related nuisance and annoyance. General guidance on the use of domestic CCTV systems is published by the Information Commissioner here.
20 Nov 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, what steps his Department is taking to ensure that vulnerable tenants are protected if housing management companies dismiss or ignore evidence of harassment.
ReplyEstate management companies managing freehold estates do not have a dedicated role in dealing with anti-social behaviour and harassment. However, they may wish to engage with local authorities and the police to help prevent or deal with such behaviour. Leaseholders experiencing anti-social behaviour and harassment may contact the government-funded Leasehold Advisory Service (LEASE), which provides free initial legal advice and information. Social landlords already have a range of powers and enforcement tools to tackle anti-social behaviour including powers to evict perpetrators. We expect landlords to use those powers promptly and proportionately, putting the needs of victims at the heart of their response. Following implementation of the Renters’ Rights Act 2025, private landlords will be able to take action to evict anti-social tenants quicker, with landlords being able to make a claim to the court immediately in all anti-social behaviour cases. Tackling anti-social behaviour is a top priority for this government, and a key part of our Safer Streets Mission. We will crack down on those making neighbourhoods feel unsafe and unwelcoming by introducing the new Respect Order, which local authorities will be able to apply for and which will carry tough sanctions and penalties for persistent adult offenders. The police, local authorities and social landlords may already apply for a Civil Injunction under Section 1 of the Anti-social Behaviour, Crime and Policing Act 2014 to prevent behaviour that is causing housing-related nuisance and annoyance. General guidance on the use of domestic CCTV systems is published by the Information Commissioner here.
20 Nov 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, what guidance his Department provides to housing management companies on the use of domestic CCTV in shared housing developments.
ReplyEstate management companies managing freehold estates do not have a dedicated role in dealing with anti-social behaviour and harassment. However, they may wish to engage with local authorities and the police to help prevent or deal with such behaviour. Leaseholders experiencing anti-social behaviour and harassment may contact the government-funded Leasehold Advisory Service (LEASE), which provides free initial legal advice and information. Social landlords already have a range of powers and enforcement tools to tackle anti-social behaviour including powers to evict perpetrators. We expect landlords to use those powers promptly and proportionately, putting the needs of victims at the heart of their response. Following implementation of the Renters’ Rights Act 2025, private landlords will be able to take action to evict anti-social tenants quicker, with landlords being able to make a claim to the court immediately in all anti-social behaviour cases. Tackling anti-social behaviour is a top priority for this government, and a key part of our Safer Streets Mission. We will crack down on those making neighbourhoods feel unsafe and unwelcoming by introducing the new Respect Order, which local authorities will be able to apply for and which will carry tough sanctions and penalties for persistent adult offenders. The police, local authorities and social landlords may already apply for a Civil Injunction under Section 1 of the Anti-social Behaviour, Crime and Policing Act 2014 to prevent behaviour that is causing housing-related nuisance and annoyance. General guidance on the use of domestic CCTV systems is published by the Information Commissioner here.
20 Nov 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, if his Department will review the accountability mechanisms for housing management companies that fail to enforce tenancy agreements or antisocial behaviour policies.
ReplyEstate management companies managing freehold estates do not have a dedicated role in dealing with anti-social behaviour and harassment. However, they may wish to engage with local authorities and the police to help prevent or deal with such behaviour. Leaseholders experiencing anti-social behaviour and harassment may contact the government-funded Leasehold Advisory Service (LEASE), which provides free initial legal advice and information. Social landlords already have a range of powers and enforcement tools to tackle anti-social behaviour including powers to evict perpetrators. We expect landlords to use those powers promptly and proportionately, putting the needs of victims at the heart of their response. Following implementation of the Renters’ Rights Act 2025, private landlords will be able to take action to evict anti-social tenants quicker, with landlords being able to make a claim to the court immediately in all anti-social behaviour cases. Tackling anti-social behaviour is a top priority for this government, and a key part of our Safer Streets Mission. We will crack down on those making neighbourhoods feel unsafe and unwelcoming by introducing the new Respect Order, which local authorities will be able to apply for and which will carry tough sanctions and penalties for persistent adult offenders. The police, local authorities and social landlords may already apply for a Civil Injunction under Section 1 of the Anti-social Behaviour, Crime and Policing Act 2014 to prevent behaviour that is causing housing-related nuisance and annoyance. General guidance on the use of domestic CCTV systems is published by the Information Commissioner here.
20 Nov 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, what assessment his Department has made of the effectiveness of estate management companies’ responsibilities in addressing antisocial behaviour complaints from tenants and leaseholders.
ReplyEstate management companies managing freehold estates do not have a dedicated role in dealing with anti-social behaviour and harassment. However, they may wish to engage with local authorities and the police to help prevent or deal with such behaviour. Leaseholders experiencing anti-social behaviour and harassment may contact the government-funded Leasehold Advisory Service (LEASE), which provides free initial legal advice and information. Social landlords already have a range of powers and enforcement tools to tackle anti-social behaviour including powers to evict perpetrators. We expect landlords to use those powers promptly and proportionately, putting the needs of victims at the heart of their response. Following implementation of the Renters’ Rights Act 2025, private landlords will be able to take action to evict anti-social tenants quicker, with landlords being able to make a claim to the court immediately in all anti-social behaviour cases. Tackling anti-social behaviour is a top priority for this government, and a key part of our Safer Streets Mission. We will crack down on those making neighbourhoods feel unsafe and unwelcoming by introducing the new Respect Order, which local authorities will be able to apply for and which will carry tough sanctions and penalties for persistent adult offenders. The police, local authorities and social landlords may already apply for a Civil Injunction under Section 1 of the Anti-social Behaviour, Crime and Policing Act 2014 to prevent behaviour that is causing housing-related nuisance and annoyance. General guidance on the use of domestic CCTV systems is published by the Information Commissioner here.
27 Oct 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, whether he plans to introduce (a) statutory limits and (b) oversight mechanisms to prevent excessive administrative fees by freeholders for routine property requests.
ReplyI refer the hon. and Rt Hon. Members to the answer given to Question UIN 80700 on 20 October 2025.
27 Oct 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, what assessment his Department has made of the potential impact of freehold management practices on the ability of leaseholders to sell properties.
ReplyThe government is committed to ensuring that those living in the rented and leasehold sectors are protected from abuse and poor service at the hands of unscrupulous property agents.Property agents must already belong to a government-approved redress scheme. This legislative requirement is currently enforced by local authorities and by the National Trading Standards’ Lettings and Estate Agency Team, who have the power to issue warnings and banning orders to rogue estate and letting agents.The redress schemes publish data on the number of complaints they receive, the amount awarded to consumers, and maintain a public list of agents that have been expelled from their respective schemes.Many leaseholders face persistent delays and high costs when trying to sell their properties. Currently, freeholders and managing agents are responsible for providing essential sales information, but they often have little incentive to do so efficiently. Homeowners living on private or mixed tenure estates, who contribute to the maintenance and upkeep of communal areas, can face similar challenges when trying to obtain relevant information from their estate manager. The government will take forward measures in the Leasehold and Freehold Reform Act 2024 (LFRA) which will speed up the provision of information for leaseholders and homeowners on private or mixed tenure estates who wish to sell their property, and protect sellers from unreasonable fees when requesting this information.The previous government committed to regulate the property agent sector in 2018 and asked a working group Chaired by Lord Best to advise them how to do it, yet it failed to respond to their findings from 2019. Managing agents play a key role in the maintenance of multi-occupancy buildings and freehold estates, and their importance will only increase as we transition toward a commonhold future, and so we are looking again at Lord Best’s 2019 report on regulating the property agent sector, particularly in light of the recommendations in the final Grenfell Inquiry report.On 4 July 2025, we launched a wide-ranging consultation on proposals to hold landlords and managing agents to account for the services they provide and the charges and fees they levy. This included a number of proposals recommended by Lord Best, including the introduction of mandatory qualifications for managing agents and estate managers on freehold estates. We are clear that this consultation is not the final step in the regulation of managing agents and we will continue to reflect on the various other recommendations made in the 2019 report.We will set out our full position on regulation of estate, letting and managing agents in due course.
27 Oct 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, what guidance his Department provides to (a) local authorities and (b) planning bodies on supporting leaseholders unable to sell homes due to unresolved disputes with freeholders.
ReplyLeaseholders involved in disputes may contact the government-funded Leasehold Advisory Service (LEASE) which provides free initial legal advice and information on leasehold, building safety, commonhold and park home issues for consumers.
27 Oct 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, if his Department will publish a register of freehold management companies subject to repeated (a) complaints and (b) enforcement action.
ReplyThe government is committed to ensuring that those living in the rented and leasehold sectors are protected from abuse and poor service at the hands of unscrupulous property agents.Property agents must already belong to a government-approved redress scheme. This legislative requirement is currently enforced by local authorities and by the National Trading Standards’ Lettings and Estate Agency Team, who have the power to issue warnings and banning orders to rogue estate and letting agents.The redress schemes publish data on the number of complaints they receive, the amount awarded to consumers, and maintain a public list of agents that have been expelled from their respective schemes.Many leaseholders face persistent delays and high costs when trying to sell their properties. Currently, freeholders and managing agents are responsible for providing essential sales information, but they often have little incentive to do so efficiently. Homeowners living on private or mixed tenure estates, who contribute to the maintenance and upkeep of communal areas, can face similar challenges when trying to obtain relevant information from their estate manager. The government will take forward measures in the Leasehold and Freehold Reform Act 2024 (LFRA) which will speed up the provision of information for leaseholders and homeowners on private or mixed tenure estates who wish to sell their property, and protect sellers from unreasonable fees when requesting this information.The previous government committed to regulate the property agent sector in 2018 and asked a working group Chaired by Lord Best to advise them how to do it, yet it failed to respond to their findings from 2019. Managing agents play a key role in the maintenance of multi-occupancy buildings and freehold estates, and their importance will only increase as we transition toward a commonhold future, and so we are looking again at Lord Best’s 2019 report on regulating the property agent sector, particularly in light of the recommendations in the final Grenfell Inquiry report.On 4 July 2025, we launched a wide-ranging consultation on proposals to hold landlords and managing agents to account for the services they provide and the charges and fees they levy. This included a number of proposals recommended by Lord Best, including the introduction of mandatory qualifications for managing agents and estate managers on freehold estates. We are clear that this consultation is not the final step in the regulation of managing agents and we will continue to reflect on the various other recommendations made in the 2019 report.We will set out our full position on regulation of estate, letting and managing agents in due course.
27 Oct 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, if his Department will take steps to ensure transparency in the (a) service charges, (b) insurance premiums, (c) permissions for property alterations and (d) other management practices of freehold companies.
ReplyI refer the hon. and Rt Hon. Members to the answer given to Question UIN 80700 on 20 October 2025.
3 Sept 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, whether her Department has made an assessment of the potential impact of climate-related wildfires on fire service budgets; and what steps she is taking to ensure sustainable funding for fire (a) response and (b) prevention.
ReplyIn 2024/25, the Government funded a National Resilience Wildfire Advisor to assess what additional wildfire national capabilities might be needed to increase resilience to wildfire risk and to ensure coordination of approaches across the sector. Preparing for the future not only means tackling climate and nature emergencies but also adapting to the changes they will bring to our environment. A coordinated approach is essential to mitigate the impact on people, property, habitats, livestock, natural capital and wildlife, and to plan the most effective response to incidents. The Ministry maintains close working relationships with the National Fire Chiefs Council and England and Wales Wildfire Forum, and will continue to work closely with stakeholders across the sector to ensure fire and rescue services have the resources they need to protect communities.
3 Sept 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, whether her Department has considered introducing a statutory levy on (a) home and (b) vehicle insurance policies to provide direct funding to fire and rescue services.
ReplyFire and rescue services in England receive funding from several sources, including a central government grant, local council tax income (precept), and retained business rates allocated by the Ministry of Housing, Communities and Local Government. This funding is distributed through the Local Government Finance Settlement.Any introduction of a statutory levy on home and vehicle insurance as a source of funding to fire and rescue services would require further consideration.
3 Sept 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, whether her Department has had discussions with the insurance industry on the potential feasibility of a per-policy contribution to fire service funding.
ReplyFire and rescue services in England receive funding from several sources, including a central government grant, local council tax income (precept), and retained business rates allocated by the Ministry of Housing, Communities and Local Government. This funding is distributed through the Local Government Finance Settlement.Any introduction of a statutory levy on home and vehicle insurance as a source of funding to fire and rescue services would require further consideration.
3 Sept 2025·Ministry of Housing, Communities and Local Government·Answered
AskedCommunities and Local Government, whether her Department plans to consult (a) fire authorities, (b) local councils and (c) the insurance sector on potential alternative funding mechanisms for fire services.
ReplyThis Government recognises that the current funding formula for fire and rescue services is considered outdated. As such, the Ministry of Housing, Communities and Local Government is committed to reforming the way funding is allocated to local authorities and fire and rescue authorities. In the summer of 2025, the Ministry launched the Fair Funding Review 2.0, seeking views on the approach to determining new funding allocations for local authorities and fire and rescue authorities. The public consultation closed on 15 August 2025; and the response to which will be published in the autumn, followed by the publication of the provisional multi-year Settlement. The Ministry will continue to work closely with stakeholders across the sector to ensure fire and rescue services have the resources they need to protect communities.