What targets her Department has set for resolving complaints about decisions on benefits.
Awaiting answer.
Every parliamentary written question tabled by Maureen Burke this session, with the full answer and department. Back to the MP page.
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What targets her Department has set for resolving complaints about decisions on benefits.
Awaiting answer.
What steps his Department is taking to expedite the resolution of complaints about decisions on benefits.
Awaiting answer.
If she will make an assessment of the adequacy of the enforcement of Section 2A of the Animals (Scientific Procedures) Act 1986.
The Home Office maintains a rigorous approach to enforcing Section 2A of the Animals (Scientific Procedures) Act 1986 (ASPA), which embeds the statutory principles of replacement, reduction and refinement (the 3Rs). All applications proposing the use of animals undergo a robust assessment to ensure that non-animal alternatives have been fully explored, that any animal use is fully justified and that potential harms are minimised. Compliance with the 3Rs is actively monitored by the Animals in Science Regulation Unit through a programme of audit and enforcement activity.All establishments which test on animals are required to establish an Animal Welfare and Ethical Review Body (AWERB). AWERBs have a statutory responsibility under ASPA to advise on the application of the 3Rs within establishments. The Home Office has commissioned the Animals in Science Committee for advice on strengthening the effectiveness of AWERBs.In November 2025, the Government published “Replacing animals in science: a strategy to support the development, validation and uptake of alternative methods”. This strategy commits to delivery of recommendations published in the ‘Rawle Report’, which involve strengthening Home Office processes for assuring full implementation of the 3Rs. The report is available here: https://nc3rs.org.uk/sites/default/files/2023-02/Rawle%20project%20report.pdf.
Innovation and Technology, with reference to the non-technical summaries for project licences granted in October – December 2025, what steps she is taking to phase out the use of animals in science.
On 11th November 2025 the government published “Replacing animals in science: A strategy to support the development, validation and uptake of alternative methods” which outlines the steps we will take to achieve this. (https://www.gov.uk/government/publications/replacing-animals-in-science-strategy/replacing-animals-in-science-a-strategy-to-support-the-development-validation-and-uptake-of-alternative-methods(opens in a new tab) ).The Home Office publishes non-technical summaries (NTS) for every project licence granted under the Animals (Scientific Procedures) Act 1986. The non-technical summaries include the species and number of animals expected to be used over the duration of the project licence.
What steps she is taking to ensure individuals with large liabilities under the Loan Charge are given adequate support, particularly in cases involving financial and personal distress.
The Government recognised that concerns continued to be raised about the loan charge and that some felt strongly that it had not been handled appropriately. The Government therefore commissioned an independent review of the loan charge to bring the matter to a close for those who had not settled and paid their loan charge liabilities. The Government accepted all but one of the independent review’s recommendations and in some cases is going further. The Government’s decision to write off £5,000 from everyone’s liability will mean that around a third will have their liabilities written off entirely. Most people will see reductions in their liabilities of at least 50%. HMRC will continue to work with taxpayers to resolve their cases in line with existing legislation and case law. HMRC is committed to working sensitively and pragmatically with taxpayers to reach settlement. This includes offering flexible payment terms where people need more time to pay their liabilities. The Government takes the wellbeing of all taxpayers very seriously. Vulnerable customers can make use of HMRC’s well-established Extra Support Service.
If she will confirm that ticket sales for prize draws offering both paid and free entry routes – as set out by the voluntary Code of Conduct published by the Department for Culture, Media and Sport – are subject to VAT under the Value Added Tax Act 1994.
HMRC confirm that prize draws offering both paid and free entry routes are not eligible for VAT exemption and paid entries will be subject to VAT at the standard rate of 20%.
What steps his Department has taken with the Scottish Government to ensure the Warm Homes Plan helps support households in Scotland.
Scotland, Wales and Northern Ireland each have unique devolution settlements. The age, tenure, type and size of building stock varies across different parts of the UK. Therefore, some aspects of the Warm Homes Plan will apply equally in England, Scotland, Wales and Northern Ireland while other parts will not be relevant in all nations of the UK. The UK Government will continue to work closely with the Devolved Governments in delivering the Warm Homes Plan.
What assessment he has made of the potential implications for his Department's policies of the report by Marie Curie, entitled Dying in Poverty, published in 2025.
The Government acknowledges the findings of Marie Curie’s Dying in Poverty report (2025), which highlights the financial insecurity experienced by individuals at the end of life. This Government is committed to providing a financial safety net for those who need it including for those nearing the end of their life. For these claimants, the Government’s priority is to provide financial support quickly and compassionately. The main way this is applied is through the Special Rules for End of Life (SREL) which enable people who are nearing the end of their lives to get faster, easier access to certain welfare benefits without needing to attend a medical assessment or serve waiting periods, and in most cases, receive the highest rate of benefit.
Whether his Department has had recent discussions with Marie Curie on funding for the hospice sector.
Last year, I met key palliative care and end-of-life care stakeholders, including Marie Curie, in a roundtable format with a focus on long-term sector sustainability within the context of our 10-Year Health Plan.The Government is developing a Palliative Care and End-of-Life Care Modern Service Framework (MSF) for England, and we will consider contracting and commissioning arrangements as part of this work. We recognise that there is currently a mix of contracting models in the hospice sector. By supporting integrated care boards to commission more strategically, we can move away from grant and block contract models. In the long term, this will aid sustainability and help hospices’ ability to plan ahead.Officials are working closely with Marie Curie and a number of other stakeholders from the hospice sector in the development of the MSF.
Media and Sport, how the grassroots sports facilities fund will be used to promote women's football in Scotland.
The Government’s announcement of £8.14m investment in Scotland in 2026/27, via the Multi-Sport Grassroots Facilities Programme, will encourage more people to be active by delivering high-quality grassroots sports facilities. This funding is designed to benefit areas most in need, based on deprivation and inactivity rates, with 50% of investment being allocated to the 30% most deprived areas in Scotland. Additionally, at least 40% of projects will have a multi-sport offer, allowing more people to participate in a broader range of sports. The programme also aims to increase participation levels for women and girls in Scotland and across the UK, through ensuring priority use slots for women and girls teams. Projects funded through the programme include new and upgraded changing pavilions, which create more appropriate facilities for women and girls. The Secretary of State and I recently visited facilities in East Kilbride and The Spartans FC where we saw the impact of this investment.
What guidance and support is available to businesses in Scotland to help ensure compliance with the Employment Rights Act.
The Employment Rights Act 2025 will be delivered gradually over a two-year period to give businesses time to prepare.We are working in partnership with business organisations to build awareness about the changes and ensure there is practical support available.We have also rolled out a new online resource offering practical guidance and support on what the changes mean and how to comply. All businesses and other employers in Scotland, Wales and England, can visit business.gov.uk/employment-changes to find clear timelines, a summary of key changes and actions to take, and links to additional guidance.
What assessment he has been made of how the Employment Rights Act will help reduce economic inactivity.
The Employment Rights Act will support a reduction in economic inactivity by improving job security, job quality and working conditions, particularly for those in lower paid and insecure roles, who are concentrated in more deprived areas of the UK. Over 18 million employees are expected to benefit in some way from the Act’s new protections, with the greatest gains for workers in sectors such as social care, hospitality and retail, where low pay and irregular hours are most prevalent. By strengthening protections for those at the margins of the labour market, the Act helps make work more stable, predictable and attractive. This is expected to encourage more people to enter or return to the labour market, supporting higher participation and reducing inactivity over time.
Media and Sport, what assessment she has made of the potential impact of the £8.14 million grassroots sports facilities fund on access to sport in deprived communities.
The Government’s announcement of £8.14m investment in Scotland in 2026/27, via the Multi-Sport Grassroots Facilities Programme, will encourage more people to be active by delivering high-quality grassroots sports facilities. This funding is designed to benefit areas most in need, based on deprivation and inactivity rates, with 50% of investment being allocated to the 30% most deprived areas in Scotland. Additionally, at least 40% of projects will have a multi-sport offer, allowing more people to participate in a broader range of sports. The programme also aims to increase participation levels for women and girls in Scotland and across the UK, through ensuring priority use slots for women and girls teams. Projects funded through the programme include new and upgraded changing pavilions, which create more appropriate facilities for women and girls. The Secretary of State and I recently visited facilities in East Kilbride and The Spartans FC where we saw the impact of this investment.
How many workers in Glasgow are estimated to benefit from day-one rights when the Employment Rights Act comes into force on 1 April 2026.
Across the UK from 6 April 2026, new day one rights will now allow 32,000 more dads and partners each year to take paternity leave and 1.5m more parents to take unpaid parental leave. This will support working families to juggle the modern demands of work with raising children. The government is also bringing in changes that will mean up to 1.3 million more employees, particularly in lower-paid or part-time roles are able to access Statutory Sick Pay (SSP) through the removal of the Lower Earnings Limit and ensuring all employees can access SSP from the first day of sickness absence. Analysis also shows Scotland is expected to disproportionately benefit from the Employment Rights Act. Further detail on this analysis can be found here: https://www.gov.uk/guidance/employment-rights-bill-impact-assessments
What assessment he has made of the potential impact of further education colleges in Scotland on the skills requirement for the defence industrial strategy.
Further education has a significant role to play in giving Scotland’s, and the UK’s, defence sector the highly skilled workforce they need, both now and in the future. That is why, alongside the Defence Industrial Strategy, we have announced a £182 million skills package that contains initiatives to support people at all stages of their education and careers, including those in further education. This package includes specific funding allocated to support skills needs in Scotland, which as part of Scotland’s Defence Growth Deal, we are working with key stakeholders to define how this funding is best spent to support defence skills development in Scotland.
Media and Sport, whether she has considered establishing a dedicated regulator for the video games industry.
The Government has not considered establishing a dedicated regulator for the video games industry. Video games are already regulated by a number of legislative and voluntary measures, governed by several enforcement bodies. Video games are regulated with age ratings, which protect children and vulnerable people from inappropriate content. The Government works closely with the Games Rating Authority (GRA) who are designated by Government to ensure games are appropriately rated and include information for buyers on potentially harmful content, for example violence or bad language. The Online Safety Act, made law on 26 October 2023, applies to online services which allow users to share content and interact with one another. This definition includes some video games, for example those with in-game chat functions. The Act is enforced by Ofcom. The Advertising Standards Authority (ASA) and the Committee of Advertising Practice (CAP) are responsible for setting and enforcing the UK Advertising Codes; which includes online and in-game advertisements, such as advertising of microtransactions or loot boxes. Finally, where video game products amount to unlicensed gambling, such as skins gambling, the Gambling Commission has shown it will take strong enforcement action.
What contractual expectations are placed on landlords providing asylum accommodation.
The Home Office expects the highest standards of cleanliness, safety and hygiene in all asylum accommodation and holds providers to account through the Asylum Accommodation and Support Services (AASC) contracts.Contractual expectations are set out in the AASC Statement of Requirements (Schedule 2) which requires accommodation providers and their landlords to ensure that properties are safe, habitable and fit for purpose at all times, including meeting standards on cleanliness, hygiene, repairs and health and safety compliance.Monitoring of accommodation standards is carried out through Home Office contract management and assurance activity, including inspections and performance reporting against contractual requirements.Reporting routes are available to asylum seekers through the Advice, Issue Reporting and Eligibility (AIRE) service, delivered by Migrant Help, which allows issues or complaints relating to accommodation to be raised.Investigation and resolution of complaints are managed by the Home Office once issues are escalated by Migrant Help. Providers are required to investigate concerns promptly, take remedial action within contractual timescales, and report outcomes to the Home Office.Independent customer satisfaction and assurance activity further informs performance management and continuous improvement.
If she will set out how complaints relating to (a) cleanliness, (b) safety and (c) hygiene in landlord-provided asylum accommodation are (i) monitored, (ii) reported and (iii) investigated to ensure such accommodation is fit for purpose.
The Home Office expects the highest standards of cleanliness, safety and hygiene in all asylum accommodation and holds providers to account through the Asylum Accommodation and Support Services (AASC) contracts.Contractual expectations are set out in the AASC Statement of Requirements (Schedule 2) which requires accommodation providers and their landlords to ensure that properties are safe, habitable and fit for purpose at all times, including meeting standards on cleanliness, hygiene, repairs and health and safety compliance.Monitoring of accommodation standards is carried out through Home Office contract management and assurance activity, including inspections and performance reporting against contractual requirements.Reporting routes are available to asylum seekers through the Advice, Issue Reporting and Eligibility (AIRE) service, delivered by Migrant Help, which allows issues or complaints relating to accommodation to be raised.Investigation and resolution of complaints are managed by the Home Office once issues are escalated by Migrant Help. Providers are required to investigate concerns promptly, take remedial action within contractual timescales, and report outcomes to the Home Office.Independent customer satisfaction and assurance activity further informs performance management and continuous improvement.
What steps his Department is taking to monitor contractual performance for the Civil Service Pension Scheme.
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve. Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme. Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March. Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April. To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates
What the average time is to process an application for (a) Leave to Remain and (b) Indefinite Leave to Remain; and what steps her Department is taking to reduce the time to process such applications.
UKVI are currently processing applications on all of its routes where a customer service standard is operated within their published customer service standards. As previously announced by the Home Secretary, Family Reunion applications are currently paused. Visa processing times are published on the UKVI website at Visa processing times: applications outside the UK - GOV.UK and Visa processing times: applications inside the UK - GOV.UK. It may take longer to process an application if:the information in the application is not accurate or needs more considerationfurther evidence needs to be provided, for example evidence of fundssupporting documents need to be verifiedan interview is requiredwe need more information on personal circumstances (for example if there is a criminal conviction)