What steps his Department is taking to improve customer service standards for claimants who contact Jobcentre Plus and DWP about Jobseeker’s Allowance payments, including call handling and access to written complaints routes.
Awaiting answer.
Every parliamentary written question tabled by Mark Sewards this session, with the full answer and department. Back to the MP page.
Showing 1–6 of 6 · Department for Work and Pensions
What steps his Department is taking to improve customer service standards for claimants who contact Jobcentre Plus and DWP about Jobseeker’s Allowance payments, including call handling and access to written complaints routes.
Awaiting answer.
What steps his Department is taking to ensure Jobseeker’s Allowance claimants receive (a) clear and (b) timely information on how earnings from (i) casual, (ii) agency and (iii) zero‑hours work affect weekly entitlement.
Awaiting answer.
Whether his Department has carried out an assessment of the potential impact of rules preventing Universal Credit claimants from receiving the (a) Carer and (b) Limited Capability for Work and Work-Related Activity element on disabled unpaid carers.
Awaiting answer.
Whether she has made an assessment of the potential merits of recommending the inclusion of Attendance Allowance recipients to the Motability scheme.
Attendance Allowance is intended to help those with a severe disability who have long term care or supervision needs which arise after reaching State Pension age. It has never included a mobility component, and so cannot be used in payment for a leased Motability Scheme vehicle. Government mobility support is focused on people who are disabled earlier in life; developing mobility needs in older life is a normal consequence of ageing, which non-disabled younger people have had opportunity to plan and save for. There is no constraint on what an award of Attendance Allowance can be spent on, and a recipient may choose to use this benefit to fund mobility aids. There are no plans to review the Scheme’s qualifying benefits.
What steps her Department is taking to ensure that people with (a) fibromyalgia, (b) ADHD and (c) other invisible disabilities are supported back into work.
Backed by £240m investment, the Get Britain Working White Paper launched on 26 November will drive forward approaches to tackling economic inactivity and work toward the long-term ambition of an 80% employment rate. As a Government, we want to support all forms of neurodiversity in the workplace, and we are looking to build on the findings of the Buckland Review of Autism Employment by gathering expert evidence in line with this expanded focus. Appropriate work is generally good for health and wellbeing, so we want everyone to get work and get on in work, whoever they are and wherever they live. Disabled people and people with health conditions, including those with fibromyalgia, ADHD and other invisible conditions, are a diverse group so access to the right work and health support, in the right place, at the right time, is key. We therefore have a range of specialist initiatives to support individuals to stay in work and get back into work, including those that join up employment and health systems. Measures include support from Work Coaches and Disability Employment Advisers in Jobcentres and Access to Work grants, as well as joining up health and employment support around the individual through Employment Advisors in NHS Talking Therapies and Individual Placement and Support in Primary Care. Employers play a key role in increasing employment opportunities and supporting disabled people and people with health conditions, to thrive as part of the workforce. Our support to employers includes increasing access to Occupational Health, a digital information service for employers and the Disability Confident scheme.
What recent discussions she has had with (a) mayors and (b) local councils on supporting people back into work.
I’ve been pleased to meet many of our local leaders to discuss how we meet the shared challenge of our 80% employment rate, recognising that local people know best what their communities need.