Innovation and Technology, what discussions her Department has had with Ofcom on (a) the annual increase in the cost of mobile data for consumers, (b) the consumer protections available in relation to such increases and (c) the impact of flat-rate price increases on consumers on lower-priced tariffs.
Government engages regularly with Ofcom on consumer issues. This includes, most recently, on Ofcom’s recent changes to annual in-contract price increases rules.Under Ofcom’s rules, providers must set out clearly, before a contract is agreed, how and when any price changes will occur, and that this must be in plain English and presented pounds-and-pence terms. If prices rise by more than was agreed at the point of sale, consumers can end the contract without penaltyOn 31 October, the Secretary of State wrote to Ofcom setting out the government’s expectations on transparency, consumer empowerment and support for those who may be struggling with telecoms costs. Ofcom has agreed to undertake an interim review of the January 2025 pounds-and-pence rules, ahead of a full review in 2027.Government recognises that the impact of flat‑rate price increases on lower‑priced tariffs increases can have a proportionately greater effect on consumers. We continue to engage with Ofcom and industry on how pricing can be made as transparent as possible, and on how consumers can be supported to make informed choices, and switch more easily at the end of their contracts. If a customer does want to move to another provider, under One Touch Switching, this is now easier, including through text‑to‑switch.We continue to engage with Ofcom and monitor the market.