Speeches by Russell.

“Do you have a KPI for how quickly that email gets sent after the breach?”

“What is your KPI for how quickly the email goes after the breach?”

“I understand that. In terms of your end of the process, how does that work? Is it automated? How does it happen?”

“Lovely.”

“You said that your staff have safeguarding training, and in your last answer you specifically referred to safeguarding of the person being tagged. Am I right in thinking that your officers are going into people’s houses, and so might see things that give them safeguarding concerns in relation to other vulnerable people…”

“Yes, please. I would like those figures.”

“I understand that. In terms of your end of the process, how does that work? Is it automated? How does it happen?”

“Lovely.”

“Are you confident that your staff have the training to identify safeguarding concerns regarding children specifically?”

“To follow up on that, what is your experience of the transfer process to the responsible officer? Is there any feedback mechanism that makes it clear that someone has received that and is actioning it? What happens next?”

“Do you have a KPI for how quickly that email gets sent after the breach?”

“To take a slightly different angle, if you had a family member who had been stalked by someone violent and there was an exclusion order with a tag associated with it, would you be comfortable about what was going to happen to that offender? I am not asking this as a question about Serco’s performance within this system…”

“What is your KPI for how quickly the email goes after the breach?”

“What is your KPI for how many hours it is between the generation of the pack and the email going out? People often say, “On average, we do this in three days”, but we find out the longest ones are 60 days. What is your average, what is your KPI, and what is your longest outstanding one?”

“To take a slightly different angle, if you had a family member who had been stalked by someone violent and there was an exclusion order with a tag associated with it, would you be comfortable about what was going to happen to that offender? I am not asking this as a question about Serco’s performance within this system…”

“What is your answer to the question?”

“What is your answer to the question?”

“To follow up on that, what is your experience of the transfer process to the responsible officer? Is there any feedback mechanism that makes it clear that someone has received that and is actioning it? What happens next?”

“Are you confident that your staff have the training to identify safeguarding concerns regarding children specifically?”

“What is your KPI for how many hours it is between the generation of the pack and the email going out? People often say, “On average, we do this in three days”, but we find out the longest ones are 60 days. What is your average, what is your KPI, and what is your longest outstanding one?”