The Westminster lensArchive · §02 Speeches · 784 contributions

Speeches by Murphy.

Every Hansard contribution by Luke Murphy this parliament, most recent first. Back to the MP page for the headline figures and analysed positions.

Showing 581600 of 784 contributions · most-recent first

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DateDebate & contributionWords
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Who currently oversees the guarantee agencies? How are they regulated?

10
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

As I say, it is not just about joining the dots. It sounds like there could be a lot fewer dots. It sounds like a complete mess, if you ask me.

31
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

There is an approved register, a licence or accreditation from a regulatory body for a new mobile phone contract, broadband, energy supply, taking out a bank loan, home insurance, car insurance and investing in a pension. Is there any reason why it should not be exactly the same in this sector?

51
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Thank you, Zak and Amanda, for sharing your stories. I will come to Zak first, if I may. I just want to focus on what happened when you noticed things had gone wrong. Was it easy to work out who it was you should be complaining to?

47
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

When they were denying that they could help and were referring you back to the installer, what reason were you given by TrustMark and the accredited provider for not sending someone?

31
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Thank you. Amanda, I will come back to you in a moment. Shabir, from your experience, how common a story is this, where people are referred back to the installer by the accreditation schemes or TrustMark? Following a complaint, how common is it to get someone on site to see what the issues are?

54
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Do you understand how a complaint can be investigated without a physical visit?

13
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Damian, a similar question to you, because you must come across similar situations.

13
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Thank you. I want to come back to you, Amanda, because it sounds as though your situation was different in that you do not even know who installed you.

29
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Can you say a bit about your experience and how you went about making the initial complaint?

17
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Have you had any interaction with the accreditation bodies?

9
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Beginning with Zak and going along the panel, how can the redress system be improved? What would you want to see? It has happened and you need to make a complaint. How could the process be significantly improved from where it is now?

43
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

There were allusions earlier from Damian to the spray foam scandal, and spray foam can still be installed through the Great British Installation Scheme. I just wondered how concerned you are about that. My understanding from the figures we have been provided is that a number of the major mortgage providers will not len

122
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Are the guarantee agencies such as the Cavity Insulation Guarantee Agency—CIGA—and the Installation Assurance Authority fit for purpose, Andy?

19
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Who currently oversees the guarantee agencies? How are they regulated?

10
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

As I say, it is not just about joining the dots. It sounds like there could be a lot fewer dots. It sounds like a complete mess, if you ask me.

31
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

There is an approved register, a licence or accreditation from a regulatory body for a new mobile phone contract, broadband, energy supply, taking out a bank loan, home insurance, car insurance and investing in a pension. Is there any reason why it should not be exactly the same in this sector?

51
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Damian, a similar question to you, because you must come across similar situations.

13
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Do you understand how a complaint can be investigated without a physical visit?

13
12 Feb 2025Energy Security and Net Zero Committee — Oral Evidence (HC 453)

Thank you, Zak and Amanda, for sharing your stories. I will come to Zak first, if I may. I just want to focus on what happened when you noticed things had gone wrong. Was it easy to work out who it was you should be complaining to?

47
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Sources
SourceHansard · official report
MethodEach row is one contribution (intervention or speech). Word count from the official text.