Every parliamentary written question tabled by Lisa Smart this session, with the full answer and department. Back to the MP page.
Showing 1–14 of 14 · Department for Science, Innovation and Technology
Innovation and Technology, what steps her Department is taking to help tackle misinformation online.
This issue is, rightly, of huge concern. The Online Safety Act is already protecting users from illegal dis- and misinformation online, including foreign interference. We are already taking further action, including launching a campaign to support children’s resilience to misinformation. Where we need to take further action, especially to protect UK democratic processes, we will.
Innovation and Technology, what steps her department is taking to ensure telecommunications providers take responsibility for preventing scam calling.
Tackling fraud is a priority for this Government. We are working closely with industry, and on 5 November 2025 published the second Telecommunications Fraud Sector Charter. This includes actions to help strengthen trust in voice communications particularly the spoofing of UK numbers and by improving security, traceability and reliability of calls.On 9 March, the Home Office published its new Fraud Strategy which sets out how the Government will work with all partners, including law enforcement and industry, to make the UK a much harder place for criminals to operate. As part of the Strategy, we are establishing a new Online Crime Centre. From April 2026 the police, GCHQ, banks, telecommunications and tech firms will work in one place to drive the response to online fraud.Government also works closely with Ofcom, the independent regulator, who have a duty to protect consumers and to ensure that UK numbers are not misused. Ofcom has made several changes in recent years to help reduce scams, including since January 2025 Ofcom has required operators to block scam calls from abroad which present as a UK numbers.
Innovation and Technology, what assessment she has made of the adequacy of consumer protections for customers from price rises from telecommunications and subscription television providers; and what steps she is taking to ensure that price increase terms linked to inflation indices are transparent and clearly communicated to consumers.
The Government supports Ofcom’s strengthened transparency rules, which came into force in January 2025, to ensure consumers know clearly how and when any price changes will occur. These rules require telecoms and Pay TV providers to set out in pounds and pence, and in plain English, any in‑contract price increase before the customer signs up, so people can understand and compare deals easily.Ofcom has also previously introduced clearer and easier switching rights, meaning that where price rises occur under a “prices may vary” contract, consumers now have more straightforward routes to switch provider and find a better deal if they choose to do so.On top of this, on 11 February, the Chancellor and Secretary of State secured further voluntary action from telecoms companies through the new Telecoms Consumer Charter. This Charter strengthens transparency further, prevents unexpected mid‑contract price increases where rises have been specified upfront, and includes additional commitments aimed at empowering consumers and improving support for those struggling to pay.The Government will continue working closely with Ofcom to ensure consumers are protected from unfair pricing practices across telecommunications services.
Innovation and Technology, what steps her Department is taking to ensure online safety regulations adequately address harmful eating disorder-related content on social media platforms.
Under the Online Safety Act, services must implement rigorous safeguards to eliminate illegal content that promotes or facilitates serious self-harm.For services accessed by children, the bar is even higher: they are required to deploy highly effective age-assurance to prevent children encountering content that while not strictly illegal, still promotes, encourages, or provides instructions for eating disorders. These protections are critical to preventing harm and safeguarding vulnerable users.Services must also protect children from content that shames or otherwise stigmatizes body types as this type of content may cause harm if encountered in high volumes.
Innovation and Technology, what assessment she has made of the effectiveness of the Online Safety Act 2023 to protect internet users from (a) suicide and (b) self-harm content on artificial intelligence platforms.
Every death by suicide is a tragedy, and the government is deeply concerned about the role that online content can play in facilitating suicide and self-harm. This government is committed to keeping people safe online. For the first time, platforms now have a legal duty to ensure that they are protecting users from illegal content and, in particular, safeguarding children from harmful content. But we have gone further still. We have made self-harm and cyber-flashing, and now strangulation, priority offences. We will go further still by backing Ofcom to make sure that enforcement is robust too.Some chatbots, including live search and user-to-user engagement, are in scope of the Online Safety Act 2023, and we want to ensure that enforcement against them, where relevant, is robust. The Secretary of State has commissioned work to make sure that, if there are any gaps in the legislation, they will be looked at fully and robust action will be taken too.
Innovation and Technology, what progress her Department has made on enforcing the provisions of the Online Safety Act 2023 in relation to small-scale online suicide forums (a) through the Small but Risky Taskforce and (b) by other means.
Ofcom is the independent regulator of the Online Safety Act and is responsible for its enforcement. Within the first month of the Act’s illegal content duties coming into effect, Ofcom launched several enforcement programmes to monitor compliance with the regime, including into the provider of a pro-suicide forum, demonstrating small but risky sites as a high priority for enforcement. As demonstrated by their dedicated small but risky taskforce and recent enforcement actions, Ofcom will identify, manage and enforce against such services where there is a failure to comply with their duties.
Innovation and Technology, whether he has made a comparative assessment of the proportion of work that broadband providers have been able to carry out by laying (a) ducting and (b) overhead cables.
The Government does not undertake formal assessments of the delivery methods employed by broadband operators. Where and how operators deploy their networks is a commercial matter.Existing regulations require operators to use underground lines where reasonably practicable, with certain exceptions.In its Connected Nations 2024 report, Ofcom states that “providers have ordered around 176,000 km of duct routes (101,000 km of which has been delivered) and approximately 1.2 million attachments to poles (750,000 of which have been delivered) to deploy networks.”
Innovation and Technology, whether his Department has made an estimate of the number of complaints received about different broadband providers alleged to have breached the voluntary code of conduct within the Revised Cabinet and Pole Siting Code of Practice, published in November 2016.
It is for the independent regulator, Ofcom, to investigate any complaints about telegraph poles sited in a way which is not consistent with the requirements and guidelines in place. Local Planning Authorities are best placed to refer any complaints to Ofcom.I am aware of public concerns about the deployment of new broadband infrastructure. I have met both with individual operators and industry trade bodies to voice my concerns. In response, the industry has recently published the Telecommunications Poles Working Group Best Practice Recommendations, which are available on the Internet Services Providers’ Association website.
Innovation and Technology, whether he has had discussions with Ofcom on which external stakeholders have been consulted by Ofcom's online safety small but risky taskforce.
The Government has regular meetings with Ofcom on matters relating to online safety, including on how it will enforce against non-compliant providers.Ofcom established the Small but Risky (SBR) task force to address the unique risks posed by these services. The task force sits in Ofcom’s Online Safety Group. Ofcom has previously stated that there are 202 full-time equivalent posts in that wider Group. Ofcom published details of the taskforce’s work, including its priorities, in a letter to the Secretary of State on 11 September 2024.Ofcom started enforcing the Online Safety Act in March. Sections 149 and 150 of the Act require publication of enforcement action. As an independent regulator, Ofcom does not report directly to government but publishes bulletins of all enforcement actions. Ofcom has confirmed that some companies are currently under investigation and some small services with harmful content have voluntarily blocked access to their sites for UK users since the Act came into effect.
Innovation and Technology, how many online platforms the Ofcom online safety small, but risky, taskforce has engaged with to date.
The Government has regular meetings with Ofcom on matters relating to online safety, including on how it will enforce against non-compliant providers.Ofcom established the Small but Risky (SBR) task force to address the unique risks posed by these services. The task force sits in Ofcom’s Online Safety Group. Ofcom has previously stated that there are 202 full-time equivalent posts in that wider Group. Ofcom published details of the taskforce’s work, including its priorities, in a letter to the Secretary of State on 11 September 2024.Ofcom started enforcing the Online Safety Act in March. Sections 149 and 150 of the Act require publication of enforcement action. As an independent regulator, Ofcom does not report directly to government but publishes bulletins of all enforcement actions. Ofcom has confirmed that some companies are currently under investigation and some small services with harmful content have voluntarily blocked access to their sites for UK users since the Act came into effect.
Innovation and Technology, how many staff are currently deployed as part of Ofcom's online safety small but risky taskforce.
The Government has regular meetings with Ofcom on matters relating to online safety, including on how it will enforce against non-compliant providers.Ofcom established the Small but Risky (SBR) task force to address the unique risks posed by these services. The task force sits in Ofcom’s Online Safety Group. Ofcom has previously stated that there are 202 full-time equivalent posts in that wider Group. Ofcom published details of the taskforce’s work, including its priorities, in a letter to the Secretary of State on 11 September 2024.Ofcom started enforcing the Online Safety Act in March. Sections 149 and 150 of the Act require publication of enforcement action. As an independent regulator, Ofcom does not report directly to government but publishes bulletins of all enforcement actions. Ofcom has confirmed that some companies are currently under investigation and some small services with harmful content have voluntarily blocked access to their sites for UK users since the Act came into effect.
Innovation and Technology, what criteria is used by Ofcom's online safety small but risky, taskforce to identify which online platforms pose a sufficient risk to warrant (a) engagement, (b) investigation and (c) enforcement action.
The Government has regular meetings with Ofcom on matters relating to online safety, including on how it will enforce against non-compliant providers.Ofcom established the Small but Risky (SBR) task force to address the unique risks posed by these services. The task force sits in Ofcom’s Online Safety Group. Ofcom has previously stated that there are 202 full-time equivalent posts in that wider Group. Ofcom published details of the taskforce’s work, including its priorities, in a letter to the Secretary of State on 11 September 2024.Ofcom started enforcing the Online Safety Act in March. Sections 149 and 150 of the Act require publication of enforcement action. As an independent regulator, Ofcom does not report directly to government but publishes bulletins of all enforcement actions. Ofcom has confirmed that some companies are currently under investigation and some small services with harmful content have voluntarily blocked access to their sites for UK users since the Act came into effect.
Innovation and Technology, whether he expects Ofcom to publish updates on the (a) progress and (b) outcomes of the investigations conducted by the online safety small but risky taskforce.
The Government has regular meetings with Ofcom on matters relating to online safety, including on how it will enforce against non-compliant providers.Ofcom established the Small but Risky (SBR) task force to address the unique risks posed by these services. The task force sits in Ofcom’s Online Safety Group. Ofcom has previously stated that there are 202 full-time equivalent posts in that wider Group. Ofcom published details of the taskforce’s work, including its priorities, in a letter to the Secretary of State on 11 September 2024.Ofcom started enforcing the Online Safety Act in March. Sections 149 and 150 of the Act require publication of enforcement action. As an independent regulator, Ofcom does not report directly to government but publishes bulletins of all enforcement actions. Ofcom has confirmed that some companies are currently under investigation and some small services with harmful content have voluntarily blocked access to their sites for UK users since the Act came into effect.
Innovation and Technology, if he will make it his policy to require (a) unused and (b) decommissioned (i) laptops, (ii) mobile phones and (iii) other public sector devices to be donated to device banks.
Digital inclusion is a priority for the Government and the Department for Science, Innovation and Technology is committed to extending the life of its equipment and devices, to reduce our environmental impact and provide more people with access to devices. Device donation is one of the issues we shall be looking at as we develop our approach on digital inclusion.