Written questions by Platt.

What steps she plans to take to support people with neurodiverse conditions into the workplace.

We recognise that neurodivergent people face particular barriers to employment, which is reflected in a poor overall employment rate. In our plan to Make Work Pay, we committed to raising awareness of neurodiversity in the workplace and across wider society. Our specialist initiatives to support neurodivergent people and other disabled people into work include support from Work Coaches and Disability Employment Advisers in Jobcentres and Access to Work grants. £12.3 million has also been invested into 23 lead Local Authority areas to provide support to autistic people and people with learning disabilities, under the Local Supported Employment Programme. Under the Government’s new Get Britain Working Strategy, the forthcoming voluntary, locally led Supported Employment programme ‘Connect to Work’ will support disabled people, those with health conditions and other complex barriers including neurodivergent people, to get into and on in work. Employers have a key role to play in inclusion for neurodiverse people. Our support to employers includes the online Support with Employee Health and Disability service, to support employers managing health and disability in the workplace. This includes questions of disclosure and equipping employers to feel confident having conversations about health and disability. The Disability Confident scheme also signposts employers to expert resources which support the employment of disabled people. We have recently launched an independent panel of academics with expertise in neurodiversity to advise ministers and employers on neurodiversity and inclusion at work.

What steps she is taking to assess levels of poverty among unpaid carers; and what steps she is taking to help reduce the number of unpaid carers who live in poverty.

Unpaid carers play a vital role in supporting elderly or disabled relatives or friends. Sometimes unpaid carers will need to turn to the benefit system for financial support, so it is right that we keep Carer’s Allowance under review, to see if it is meeting its objectives, and giving unpaid carers the help and support they need and deserve. Unpaid carers may be able to receive financial and/or employment support from the department depending on their circumstances. Carer’s Allowance provides a measure of financial support and recognition for people who are not able to work full time due to their caring responsibilities. The rate of Carer’s Allowance is £81.90 a week in 2024/25, and from April 2025 this will increase by 1.7% to £83.30 a week. In addition to Carer’s Allowance, carers on low incomes can claim income-related benefits, such as Universal Credit and Pension Credit. These benefits can be paid to carers at a higher rate than those without caring responsibilities through the carer element and the additional amount for carers respectively. Currently, the Universal Credit carer element is £198.31 per monthly assessment period. The additional amount for a carer in Pension Credit is £45.60 a week. These additional amounts are worth around £2400 a year.

What steps she is taking to monitor the success of the Household Support Fund in reaching (a) unpaid carers and (b) other financially vulnerable households.

Local Authorities have the discretion to design their own local schemes within the parameters of the guidance and grant determination that the Department for Work and Pensions have set out for the fund. This is because they have the ties and the knowledge to best determine how support should be provided in their local communities. We encourage Local Authorities to consider how they may support a wide range of low-income households in need, including unpaid carers and other financially vulnerable households. Management information, including details of how the fund has been spent on households with children, pensioners, disabled people, and other vulnerable households, including but not limited to only financially vulnerable households, is available here: Household Support Fund management information - GOV.UK. The Department for Work and Pensions is currently conducting an evaluation of the Household Support Fund that ran from April 2023 to March 2024, to understand the benefits of the awards made across England during this period. This will be published in due course.

What steps her Department is taking to (a) monitor and (b) reduce the average call waiting time for the Child Maintenance Service helpline.

The Child Maintenance Service is committed to delivering the best possible service to all customers within our growing caseload. We continuously monitor telephony performance and through this we fully recognise that call waiting times are, at times, longer than we would like. To address this, we are working to improve the efficiency of our customer interactions through both telephone and digital channels. In September, we introduced the Digital Assist Telephony Service, which has been a significant step forward in our mission to support and encourage customers to use our online services. In October, we restructured our call routing to make more caseworkers available to answer telephone calls. By promoting self-service options online and efficient call routing, we have freed up valuable resources to deliver a more responsive service and allow caseworkers more time to better assist customers who need to reach out to us via telephone.Additionally, we have extended the hours of the telephony service to 6pm on weekdays in order to meet demand, and our online services are available to all customers 24/7. This has been extremely successful with just over 1 million customers logging on to their online My Child Maintenance Case account in November. As a result, we have seen a reduction in call volumes, as well as improved customer service delivery through the combination of telephone and digital channels. We will continue to review, evaluate, and enhance our telephony service to meet demand and deliver a quality customer service.