Written questions by Williams.

What steps his Department is taking to make it easier for people who cannot use the telephone to communicate changes in their circumstances online.

We understand that not everyone can use the telephone to communicate with us and we are committed to making our services more accessible, inclusive and responsive to customer needs.We already offer alternative channels for several services. We’ve successfully launched the ability for customers to request Proof of Benefit evidence online, available 24/7 and used by thousands to access key services without needing to call.We are continually developing our service, informed by customer needs, to include the capability for customers to communicate changes in their circumstances. The service is being designed as a multi-channel service, enabling people to engage with us through their preferred means.These improvements are being delivered incrementally, guided by user feedback and inclusive design principles, to ensure our services work for everyone.

Whether his Department will make an assessment of the potential impact of allowing private sector organisations to access the Tell Us Once service on (a) the administrative burden on bereaved families and (b) the level of communications from companies to deceased individuals.

Following previous discussions with the Minister for Lords and the Minister for Transformation, Tell Us Once is currently exploring opportunities to expand its existing service offering. The existing capabilities of the system are being investigated to assess whether wider expansion would be viable, or if further digital investment is needed. Digital improvements will assist the service to expand further into the Public Sector with potential opportunity for expansion outside of the Public Sector in the future. Included in this system assessment is the existing citizen communication route for the bereaved and whether this is meeting user expectations and reducing the administration burden. The most recent internal evaluations in February 2025 of customer feedback show a satisfaction score of 92% for the online service.

What steps her Department is taking to support economically inactive young people in (a) Stoke-on-Trent North constituency and (b) Kidsgrove into (i) education and (ii) employment.

Under our plan to Get Britain Working, we are working closely with the Department for Education to develop a new Youth Guarantee that will ensure that all young people aged 18-21, in England, including those who are economically inactive can access qualit...