Written questions by George.

Innovation and Technology, what assessment her Department has made of the potential impact of installing back‑up power at mobile phone masts on (a) one‑off capital costs, (b) ongoing operational and maintenance costs and (c) consumer bills.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which gained input from wide range of interested parties including mobile network operators, other industry bodies, local authorities, and members of the public. They published an update on their work in February 2025, setting out the results of their analysis of the resilience of mobile networks, and estimated that the cost of upgrading mobile networks to ensure almost everyone can maintain access to the emergency services for up to 4 hours would be £1 billion. Ofcom also announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers. The Government looks forward to the rapid conclusion of that work.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

Innovation and Technology, what advice her Department has received from (a) mobile network operators, (b) Ofcom and (c) independent telecommunications resilience experts on the most cost‑effective means of improving back‑up power provision at mobile phone masts.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which gained input from wide range of interested parties including mobile network operators, other industry bodies, local authorities, and members of the public. They published an update on their work in February 2025, setting out the results of their analysis of the resilience of mobile networks, and estimated that the cost of upgrading mobile networks to ensure almost everyone can maintain access to the emergency services for up to 4 hours would be £1 billion. Ofcom also announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers. The Government looks forward to the rapid conclusion of that work.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

Innovation and Technology, whether she has made an estimate of the period of time for which improved power resilience at mobile phone masts would increase consumer bills.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which gained input from wide range of interested parties including mobile network operators, other industry bodies, local authorities, and members of the public. They published an update on their work in February 2025, setting out the results of their analysis of the resilience of mobile networks, and estimated that the cost of upgrading mobile networks to ensure almost everyone can maintain access to the emergency services for up to 4 hours would be £1 billion. Ofcom also announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers. The Government looks forward to the rapid conclusion of that work.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

Innovation and Technology, whether she plans to publish the analysis underpinning the Government’s estimate of the cost of improving power resilience at mobile phone masts.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which gained input from wide range of interested parties including mobile network operators, other industry bodies, local authorities, and members of the public. They published an update on their work in February 2025, setting out the results of their analysis of the resilience of mobile networks, and estimated that the cost of upgrading mobile networks to ensure almost everyone can maintain access to the emergency services for up to 4 hours would be £1 billion. Ofcom also announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers. The Government looks forward to the rapid conclusion of that work.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

Innovation and Technology, what estimate her Department has made of the potential impact of providing back‑up power to mobile phone masts on consumer electricity costs; and whether this estimate is based on (a) Departmental modelling and (b) information provided by mobile network operators.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which gained input from wide range of interested parties including mobile network operators, other industry bodies, local authorities, and members of the public. They published an update on their work in February 2025, setting out the results of their analysis of the resilience of mobile networks, and estimated that the cost of upgrading mobile networks to ensure almost everyone can maintain access to the emergency services for up to 4 hours would be £1 billion. Ofcom also announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers. The Government looks forward to the rapid conclusion of that work.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

Innovation and Technology, whether she has made an assessment of the potential merits of implementing alternative models for improving power resilience of mobile telecommunications networks, including the use of (a) shared or mobile back‑up generators, (b) regionally stored generators deployable in emergencies, or (c) partnerships with local authorities or resilience forums.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which gained input from wide range of interested parties including mobile network operators, other industry bodies, local authorities, and members of the public. They published an update on their work in February 2025, setting out the results of their analysis of the resilience of mobile networks, and estimated that the cost of upgrading mobile networks to ensure almost everyone can maintain access to the emergency services for up to 4 hours would be £1 billion. Ofcom also announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers. The Government looks forward to the rapid conclusion of that work.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

Innovation and Technology, what assumptions her Department used to estimate the cost of installing back‑up power at mobile phone masts, including assumptions on (a) the number of sites covered, (b) the type of back‑up power provision assumed, and (c) the expected operational lifetime of such equipment.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which gained input from wide range of interested parties including mobile network operators, other industry bodies, local authorities, and members of the public. They published an update on their work in February 2025, setting out the results of their analysis of the resilience of mobile networks, and estimated that the cost of upgrading mobile networks to ensure almost everyone can maintain access to the emergency services for up to 4 hours would be £1 billion. Ofcom also announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers. The Government looks forward to the rapid conclusion of that work.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

What discussions he has had with (a) local authorities and (b) Local Resilience Forums on supporting telecommunications resilience during power outages.

From conversations with local MPs and organisations involved in the response to Storm Goretti, I understand their concerns around telecommunications resilience, particularly in rural areas. I have asked my officials in the Cabinet Office and my ministerial colleagues in the relevant departments to look very carefully at the lessons being drawn from Storm Goretti and consider what further measures are needed. Local Resilience Forums have access to the Resilient Voice System, a central government provided capability for use during significant disruption to the telecommunications network.

Innovation and Technology, whether her Department plans to undertake further work on improving the resilience of mobile communications infrastructure.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which gained input from wide range of interested parties including mobile network operators, other industry bodies, local authorities, and members of the public. They published an update on their work in February 2025, setting out the results of their analysis of the resilience of mobile networks, and estimated that the cost of upgrading mobile networks to ensure almost everyone can maintain access to the emergency services for up to 4 hours would be £1 billion. Ofcom also announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers. The Government looks forward to the rapid conclusion of that work.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

Innovation and Technology, whether she has consulted (a) industry bodies and (b) community representatives on proposals to improve mobile network resilience.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which gained input from wide range of interested parties including mobile network operators, other industry bodies, local authorities, and members of the public. They published an update on their work in February 2025, setting out the results of their analysis of the resilience of mobile networks, and estimated that the cost of upgrading mobile networks to ensure almost everyone can maintain access to the emergency services for up to 4 hours would be £1 billion. Ofcom also announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers. The Government looks forward to the rapid conclusion of that work.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

Food and Rural Affairs, what discussions she has had with South West Water on the adequacy of its communication strategy during recent service disruptions, including whether she will ask the company to issue a formal statement committing to a revised strategy which prioritises customer impact.

The Security and Emergency Measures Direction 2022 (SEMD) requires water companies to ensure continuation of their water distribution functions during an emergency. SEMD includes a legal requirement for companies to have “appropriate emergency communication facilities and procedures for managing and maintaining communications and support to customers throughout an emergency”. Defra expects water companies to respond rapidly and on a 24/7 basis through a range of communication methods (including, but not limited to, telephone, email, and social media). We also expect companies to plan for individual channels being unavailable, for example during power or telecoms failures, and that companies should adapt their communications plans in response to customer feedback or local priorities as incidents evolve. Defra Ministers met with senior officials from South West Water over the past weekend to discuss the company’s response to the supply disruption following Storm Goretti. The Drinking Water Inspectorate, on behalf of the Secretary of State, regulates water company performance on SEMD. Their review of the company’s response to Storm Goretti will include examination of South West Water’s compliance with the communication requirements of SEMD.

Food and Rural Affairs, what steps she is taking to ensure that the automatic compensation South West Water has announced for customers affected by Storm Goretti is funded from the company’s profits and reductions in executive bonuses; and whether she will require this compensation funding to be independently audited to ensure full transparency and compliance.

Customers affected by Storm Goretti will receive payments under the Guaranteed Standards Scheme (GSS). These payments come from a company's current operating expenditure and are not paid for through a future increase in customer bills. The standards, outlined in the GSS, set out a baseline for customer service in the water sector. They include providing timely restoration of water supply following an interruption, responding to written complaints and managing the risk of sewer flooding. Ofwat has previously published summaries of the GSS framework on its website (see here and here). Companies report on GSS payments in their Annual Performance Reports and submit these figures to Ofwat. These reports are independently audited, and Ofwat uses them to inform its work.

Food and Rural Affairs, what discussions she has had with utility companies on directing customers to online information during service disruptions; and what steps she will take to ensure that essential information is provided through communication channels which remain functional during emergencies.

The Security and Emergency Measures Direction 2022 (SEMD) requires water companies to ensure continuation of their water distribution functions during an emergency. SEMD includes a legal requirement for companies to have “appropriate emergency communication facilities and procedures for managing and maintaining communications and support to customers throughout an emergency”. Defra expects water companies to respond rapidly and on a 24/7 basis through a range of communication methods (including, but not limited to, telephone, email, and social media). We also expect companies to plan for individual channels being unavailable, for example during power or telecoms failures, and that companies should adapt their communications plans in response to customer feedback or local priorities as incidents evolve. Defra Ministers met with senior officials from South West Water over the past weekend to discuss the company’s response to the supply disruption following Storm Goretti. The Drinking Water Inspectorate, on behalf of the Secretary of State, regulates water company performance on SEMD. Their review of the company’s response to Storm Goretti will include examination of South West Water’s compliance with the communication requirements of SEMD.

Innovation and Technology, whether she plans to introduce mandatory requirements under the Civil Contingencies Act 2004 for mobile network operators to install emergency generator capacity at mobile phone masts.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which identified a particular impact on rural communities. They published an update on their work in February 2025 and announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

Innovation and Technology, what assessment her Department has made of the potential impact of the transition from analogue to digital landline services on public safety, including the availability of digital telephony during power outages.

The Public Switched Telephone Network (PSTN) often relies on cables in the air that can fail during a storm. In 2024/25 there were over 2,600 major incidents on the PSTN, each affecting 500 or more customers. Further, in a power outage the PSTN would not work for most customers as it requires a corded handset, now only in 2% of UK households. Fibre cables are more resilient and less prone to damage during severe weather events.The Government is committed to ensuring that any risks from the industry-led migration from the PSTN to Voice over Internet Protocol are mitigated for everyone.In November 2024, the Government secured additional safeguards from the telecoms industry. These include the provision of free battery back-ups for vulnerable and landline dependent customers to ensure access to emergency services for at least one hour in a power outage. Many communication providers have gone further, providing battery back-ups with 4-7 hours of battery life.

Innovation and Technology, what assessment she has made of the resilience of mobile communications infrastructure during prolonged power outages; and for what reason mobile phone masts are not required to have emergency back‑up generators to ensure continuity of communication for isolated communities.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which identified a particular impact on rural communities. They published an update on their work in February 2025 and announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

Innovation and Technology, what assessment her Department has made of the potential impact of the withdrawal of analogue landline services on public safety, given that Voice over Internet Protocol systems cease to function when households have no access to (a) electricity, (b) Wi‑Fi and (c) mobile connectivity; and what steps her Department is taking to ensure that all residents have access to reliable communication channels during emergencies.

The Public Switched Telephone Network (PSTN) often relies on cables in the air that can fail during a storm. In 2024/25 there were over 2,600 major incidents on the PSTN, each affecting 500 or more customers. Further, in a power outage the PSTN would not work for most customers as it requires a corded handset, now only in 2% of UK households. Fibre cables are more resilient and less prone to damage during severe weather events.The Government is committed to ensuring that any risks from the industry-led migration from the PSTN to Voice over Internet Protocol are mitigated for everyone.In November 2024, the Government secured additional safeguards from the telecoms industry. These include the provision of free battery back-ups for vulnerable and landline dependent customers to ensure access to emergency services for at least one hour in a power outage. Many communication providers have gone further, providing battery back-ups with 4-7 hours of battery life.

Innovation and Technology, what consideration her Department has given of the potential merits of requiring mobile network operators to fund the installation of emergency back‑up power for mobile phone masts from company profits rather than through customer bill increases.

Residents in rural areas, as well as other areas of the country, rightly expect to have reliable mobile connectivity to participate in the modern digital economy. The Government recognises that events like storms and power outages can have a particular impact on rural communities.Mobile network operators have legal obligations to put in place appropriate and proportionate measures to ensure the resilience of their networks and services. This is overseen by the independent regulator Ofcom, who have powers to monitor compliance, conduct investigations, issue penalties and enforce remedial actions.Ofcom have completed a public consultation on power back-up for mobile services across the UK, which identified a particular impact on rural communities. They published an update on their work in February 2025 and announced they are completing further analysis to determine the appropriate and proportionate measures required to ensure adequate resilience for consumers.The Government is also supporting collaboration between the electricity and telecommunications sectors to deliver measures so that when power cuts occur the likelihood of disruption to telecommunications services is as low as possible, and where disruption does occur it should affect as few people for the shortest possible time.

What steps his Department is taking to ensure that digital identity does not become a de facto requirement for participation in (a) commerce, (b) governance and (c) daily life.

The Government’s new digital credential will focus on use cases that are most impactful for the public and will be designed to make interactions with public services easier. We will invite views on such use cases through the public consultation that will launch in the new year.

Whether his Department plans to provide alternative identity verification routes for individuals who do not wish to submit (a) facial and (b) other biometric data in the context of the proposed introduction of digital ID cards.

We are inviting the public to have their say in the upcoming consultation as we develop a safe, secure, and truly inclusive system for the UK. The consultation will gather views on the scheme, including any concerns around facial and biometric data associated with a digital ID. No final decisions will be made until after the consultation.We will ensure that the digital ID scheme complies with all data protection legislation, and user privacy will be at the heart of the design of the scheme at every stage of development and delivery.