Committee publication · Correspondence · 13 May 2026
Correspondence to Lloyds Banking Group on the Financial Inclusion Strategy evidence session follow-up, dated 4 March 2026
From: Treasury Committee
Inquiry: Financial Inclusion Strategy
Summary
The Treasury Committee Chair requests written follow-up from Lloyds Banking Group CEO Jasjyot Singh on digital inclusion strategy discussed at an evidence session on 4 March 2026. Two specific points are requested: Lloyds' activities supporting digital inclusion for offline customers, and how the bank will measure the impact of these initiatives. Response deadline is 15 April 2026.
Key findings
- Committee seeks clarity on Lloyds' digital inclusion support for customers who do not go online or rely on non-digital services
- Committee requests detail on monitoring and testing mechanisms for digital inclusion activities
- Committee requests specific metrics and measurement methodologies for assessing impact on offline/non-digital customers
Tone
ProceduralTopics
financial-inclusiondigital-servicesbanking
Key actors
Jasjyot Singh, Dame Meg Hillier, Lloyds Banking Group, Treasury Committee
Notable line
“What is your organisation doing to support digital inclusion, particularly for customers who do not go online or who rely on non‑digital services?”
Key Quotes
“What is your organisation doing to support digital inclusion, particularly for customers who do not go online or who rely on non‑digital services?”
“How will you monitor and test whether your digital inclusion activities are having a tangible effect on customers who do not go online or who rely on non‑digital services, and how do you intend to measure the impact of those activities?”
Source · parliament.uk record ↗