Committee publication · Correspondence · 13 May 2026
Correspondence to Nationwide on the Financial Inclusion Strategy evidence session follow-up, dated 4 March 2026
From: Treasury Committee
Inquiry: Financial Inclusion Strategy
Summary
The Treasury Committee's Chair follows up on Nationwide's evidence to the Committee on 4 March 2026 regarding financial inclusion. The letter requests written responses on two specific topics: what Nationwide is doing to support digital inclusion for customers who do not use online services, and how the organisation will measure the impact of those activities. Responses were due by 15 April 2026.
Key findings
- Committee seeks clarification on Nationwide's digital inclusion support for non-online customers
- Committee requires evidence of how Nationwide monitors and measures the tangible impact of digital inclusion activities
- Follow-up addresses gaps in testimony from the 4 March 2026 evidence session (Question 76)
Tone
ProceduralTopics
financial-inclusiondigital-servicesconsumer-protection
Key actors
Dame Meg Hillier MP, Stephen Noakes, Nationwide, Treasury Committee
Notable line
“How will you monitor and test whether your digital inclusion activities are having a tangible effect on customers who do not go online or who rely on non‑digital services …”
Key Quotes
“What is your organisation doing to support digital inclusion, particularly for customers who do not go online or who rely on non‑digital services?”
“How will you monitor and test whether your digital inclusion activities are having a tangible effect on customers who do not go online or who rely on non‑digital services, and how do you intend to measure the impact of those activities?”
Source · parliament.uk record ↗