Speeches by Thomas-Symonds.

“As the right hon. Gentleman can imagine, I have interacted with the Haemophilia Society and many other charities over the past two years. It is important to mention that the scheme does include carers; I am perfectly willing to look at what the Haemophilia Society is saying about the precise package for carers, but the…”

“My hon. Friend makes a fair point. When it came to this particular recommendation from Sir Brian Langstaff, I was concerned about two things. First, I wanted to ensure that there was a proper structure for the infected blood community to be able to put forward their views. I did not want that to become a glorified post…”

“I will, and then I will come back to the point made by my hon. Friend the Member for Eltham and Chislehurst (Clive Efford).”

“My hon. Friend is absolutely right to raise that point. I have always been clear about the individualised caseworkers and the personalised approach of IBCA, and about the importance of legal and financial support, so that people can make informed decisions as to what they want to do with regards to the compensation. I …”

“On my hon. Friend’s first point, what we have before us is based on extensive consultation with the community. On the laying of the regulations, I hope that right hon. and hon. Members will see that the timing of this debate is designed so that we can speed up payments as quickly as possible going forward. That is why,…”

“I thank the hon. Lady; I worked closely with her on this issue when I was first in this role back in 2024 and she was in her previous role. What happens is that IBCA starts small. It uses a test-and-learn approach. With the infected, that worked very well because it reached a point where, if we imagine a graph that is …”

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“I am very sorry to hear about Caroline’s case. If the hon. Member is willing to write to me directly with the details, the Parliamentary Secretary will gladly look into that case.”

“I am grateful to Carol for her service. She can be assured that I will robustly continue to hold Capita to account. I do not know whether, in her particular circumstances, a hardship loan would have been appropriate, but if my hon. Friend writes to me with the details of Carol’s case, I will be more than happy to look …”

“My hon. Friend puts his finger on the issue. That is why the Parliamentary Secretary escalated this problem to Mr Speaker, so serious was it. My hon. Friend can be assured that we will continue to hold Capita robustly to account on that.”

“Yes. First of all, the interest-free loans introduced earlier in the year are important, but I know they are not suitable or the choice for every beneficiary under the scheme. Secondly, as I indicated in my answer to the shadow Minister a moment ago, compensation is also very important. I reiterate to the House that I …”

“Yes, I am certainly happy to do that. We now have taskforce members on each one, but if Members are not getting the information that they require, I ask them please to escalate it to me.”

“I am more than happy to do that for the hon. Gentleman’s constituent Jamie. That is totally unacceptable.”

“My hon. Friend makes a very good point about the drop-in for MPs. Again, that is why I felt I had to intervene directly, because even that was causing a problem. On his second point, he can rest assured that wherever contractual performance falls below the level required, I will take action—and I have. As I say, in the…”

“It was a privilege to work with my hon. Friend in Government. She was excellent to work with on this matter, and I am very grateful for all her contributions. Of course, I have been dealing with a number of Sir Brian Langstaff’s recommendations in the Cabinet Office, but, as my hon. Friend knows, the Department of Heal…”

“I am more than happy to take on board what my hon. Friend has said about streamlining MPs’ interaction with the service. The Parliamentary Secretary has passed on many of these points directly to Capita, and indeed has raised its behaviour directly with the Speaker’s Office. More broadly, I am more than willing to look…”

“It is precisely because of that concern that I am looking to come back to the House in very short order to look at a range of options for this matter.”

“I am grateful to the hon. Gentleman for his many years of service to the public and pay tribute to him for his work before entering the House. On holding people to account, he can rest assured that I have been doing just that since last autumn and through this year, and that I am doing it financially with Capita as wel…”

“I am grateful to all the public servants in my hon. Friend’s constituency and indeed across the country, who frankly deserve better. On past retirement quotations and past retirement dates, and on the actionable bereavement cases, as I indicated a moment ago, Capita’s working assumption is that they will be cleared dur…”

“The hon. Lady is absolutely right to talk about the cost in people’s lives; considering what has happened when people are at their most vulnerable, it clearly goes beyond the monetary. We absolutely have to restore a contractual level of service as a priority and then, as I say, look at a range of options in the medium…”