Speeches by Caliskan.

“Could one of the factors be that there are fewer penalties being issued to the super rich?”

“Hypothetically, if the waiting time suddenly shoots up to 100 weeks next year, how, as a Member of Parliament, will I know if I should go to the House of Commons and say to the Minister, “This is unacceptable”?”

“We know how many people there are on PAYE, for instance.”

“I am glad that the spending review was a positive outcome for HMRC. We will be watching tightly the procurement process so that can be swiftly implemented.”

“I am pleased that there has been some movement and it sounds like there will be some change. Very finally, we heard from HMRC that one of the challenges with speaking to customers is the security of being able to exchange communication and customers being able to send you documents, for example. We did not understand w…”

“I am pleased to hear that, because, of all the things we heard, that was the one I think Members were most exercised about. It is one thing having to wait more than half an hour on the phone, but then being cut off after you have spent an hour is quite poor customer service.”

“The speed at which a phone call is answered is very important. There is a strong sense from this Committee that it was an important target, particularly because it was the case that, after 60 minutes, over 40,000 people had been cut off. I think that it was just in an 11-month period. I am unclear whether that is still…”

“Do you have a target then, but you are just not willing to say it publicly?”

“John-Paul, you referred to a 10-minute average waiting time. Therefore there has been an improvement, because the average core waiting time when you spoke to the Committee previously was a 23-minute wait.”

“What is the percentage at the moment?”

“I have constituents in Barking who are living in properties and paying housing charges that go to a company owned by individuals living in offshore tax havens. They are getting ripped off through these charges, so they really want HMRC to go after individuals who should be paying their fair share of tax, which is why i…”

“Is there a relationship between the length of time that it takes to complete these cases and the yield? In your assessment or your understanding, is there a trend that can be identified, or is that simply just not the case?”

“That does not mean, though, that it is a good formula.”

“Thank you to panel members for joining the session. As some background for context, members of the Committee and panel members will recall that, in the Public Accounts Committee’s January 2025 report on HMRC’s customer service accounts, the Committee concluded that there were some issues with the telephone services and…”

“I thank the Minister for outlining the support available to households with high energy bills. Some 6,000 households in my constituency benefit from the warm home discount, but many in Barking and Dagenham, alongside almost 2 million other households in this country, are dealing with high energy debt. What plans are un…”

“T7. Thousands of my constituents in Barking receive their energy via a heat network provided by their landlord or a housing association. In many cases, they are not eligible for the warm home discount. What plans do the Government have to make sure that those constituents receive the support they need?”

“20. What assessment he has made of the potential impact of extending the warm home discount to all households in receipt of means-tested benefits on people receiving those benefits.”

“I was pleased to be a member of the Public Bill Committee, and I welcome the opportunity to speak in favour of the Bill. I will also speak to clauses 4 and 46, and to new clause 55 and amendment 1, which I worry will further frustrate the planning process—the opposite of what the Bill tries to achieve. As the Member of…”

“As a fellow London Member of Parliament, I recognise everything that my hon. Friend has described. Was she surprised, as I was, to hear from the shadow Minister that the planning system is fine and should not change?”

“Being able to monitor progress and understand what is happening is quite different from trying to reach a target and a metric. You can be an organisation that is very well versed in where your strengths and weaknesses are, what the journey is and how it is going, but then there is actually achieving an outcome. That is…”