Written questions by Yasin.

What steps he is taking to increase the speed at which compensation payments are issued by the Infected Blood Compensation Authority to affected people.

The Infected Blood Compensation Authority has paid over £2 billion in compensation payments. As of 1 October 2025, IBCA had asked every living infected person who is registered with a support scheme to come forward and start their claim. IBCA has now opened the service for the first claims from infected people who were never compensated, deceased infected people, and living affected people. This met the Government’s targets for compensation delivery in 2025.With each new cohort, IBCA are starting small, allowing them to learn what additions to the claim service are needed. This will allow them to open their service to more people as the service is built around specific needs. Whilst the roll out of the scheme is an operational decision for IBCA as an independent body, the Government fully supports its commitment to moving forward as swiftly as possible.

How many Civil Service Pension scheme claims and member inquiries are outstanding for which the latest data is available; what steps he is taking to ensure that Civil Service Pension scheme payments are paid accurately and on time; and what progress has been made on the review of the award and management of Civil Service Pension scheme contracts.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve. Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme. Capita is prioritising the most urgent cases and as of 28 February 2026, all death in service cases are now either settled, progressed to the final stage or awaiting a member response. All ill-health retirement cases were also addressed by 6 March 2026 and service levels in these areas are being maintained.Capita has made lump sum payments to 8,747 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April. To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.Interest will be paid on delayed benefits to avoid financial loss by members. In addition, the existing statutory complaints process evaluates claims for financial losses, as well as distress and inconvenience caused, on a case-by-case basis to determine whether compensation is due. This ensures that any retiree who provides evidence of extra costs, such as bank penalties or interest charges caused by the delay, is fairly assessed. This process is run in accordance with the standards set by the Pensions Ombudsman.The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

What assessment his Department has made of the performance of Capita as administrator of the Civil Service Pension Scheme; what the current size of the casework and payments backlog is; what steps are being taken to address reported delays, errors and problems with the online pension portal; and how Capita is being held to account to ensure pension payments are made accurately and on time.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates