The Westminster lensArchive · Written questions · 769 tabled · 753 answered

Written questions by Vickers.

Every parliamentary written question tabled by Matt Vickers this session, with the full answer and department. Back to the MP page.

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Showing 2140 of 56 · Ministry of Justice

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31 Oct 2025·Ministry of Justice·Answered
Asked

What assessment his Department has made of the impact of court backlogs on victims’ (a) wellbeing and (b) engagement with the justice process.

Reply

This Government inherited a record and rising courts backlog which has created unacceptable delays meaning victims are waiting too long for justice. This is why this Government commissioned the Independent Review of the Criminal Courts, led by Sir Brian Leveson, to propose bold and ambitious reforms to improve timeliness in the courts and deliver swift justice for victims. We know how important support services are in keeping victims engaged and supported through the Criminal Justice process, particularly with regards to delays in their case. The Ministry of Justice provides funding for victim and witness support services, in addition to core funding for Police and Crime Commissioners to allocate at their discretion, based on their assessment of local need.This Government is committed to ensuring victims have the information they need. The Victims’ Code is statutory guidance that sets out the minimum level of service that victims of crime should receive from the criminal justice system. Under the Code, victims have the right to information when reporting the crime, during investigation and prosecution, during the trial, and at the outcome of the trial.We will be consulting on a new Code in due course to make sure we get the foundations for victims right. We are also taking steps through the Victims and Courts Bill to provide all victims with a clear route to request information about their offender, where they receive a custodial sentence.

31 Oct 2025·Ministry of Justice·Answered
Asked

What steps his Department is taking to help ensure that all relevant (a) intelligence and (b) behavioural evidence is available to the Parole Board it makes release decisions.

Reply

Qualified prison and probation officers, together with qualified psychologists, assess the relevance of all available evidence about a prisoner’s risk in the reports which they are required to submit to the Parole Board, when the Board is considering whether to direct that prisoner’s release. This includes evidence about behaviour, both past and present, and any intelligence gathered.Additionally, the Parole Board may direct production of other reports where they, or other report writers, consider it necessary to inform the Board’s assessment of the prisoner’s risk – for example, a report from a qualified forensic psychiatrist.Public protection remains the number one priority, and the Parole Board will release a prisoner only where it judges that the Probation Service may manage the prisoner’s risk effectively, using the licence conditions which the Board itself sets.

31 Oct 2025·Ministry of Justice·Answered
Asked

What steps his Department is taking to improve communication with victims during the parole process.

Reply

The HMPPS Victim Contact Scheme (VCS) is a service for the victims of offenders who are convicted of specified violent, sexual or terrorism offences and are sentenced to twelve months or more imprisonment. Where it falls to the Parole Board to determine whether to release any one of those offenders, and the victim has chosen to receive the VCS service, victims may make representations about licence conditions to which the offender should be subject if the Board makes a release direction. The Scheme also allows the victim to submit a victim personal statement, to explain to the Board what has been the effect of offender’s crime(s) on them and their family.Since 1 April 2025, victims may apply to observe an oral hearing conducted by the Parole Board, and the presumption is that the Board will approve applications unless there are compelling reasons not to. Observing an oral hearing provides victims with access to vital information about the prisoner and how parole panels assess the prisoner’s risk. In addition to support from their allocated Victim Liaison Officer, victims are assigned a Victim Representative from the Public Protection Group in His Majesty’s Prison and Probation Service (HMPPS). The Representative is experienced in the parole process. In addition, victims can also apply directly to the Parole Board for the parole hearing to be held in public and, if granted, they would also be allocated a Victim Representative to support them through this process.We keep these arrangements and processes under regular review, taking account of feedback from victims. Indeed, victims are provided with an opportunity to submit feedback to HMPPS on their experience.Through the Victim and Courts Bill, we will be updating the legislative framework that establishes the Victim Contact Scheme to bring victims currently served by different post-conviction communication schemes into the Victim Contact Scheme and provide a new route for other victims to request information via a dedicated helpline. This will give victims confidence about the routes available to receive information about their offender’s release.

17 Oct 2025·Ministry of Justice·Answered
Asked

What steps his Department is taking to ensure that victims of grooming gangs have timely access to (a) justice and (b) compensation.

Reply

This Government recognises the profound harm caused by grooming gangs and is committed to ensuring that victims receive justice, support and redress through a robust and victim centred justice system that brings all perpetrators of this heinous crime before the courts.My Department continues to assess and improve court processes to ensure they are effective and responsive in all cases, including those involving grooming gangs. Where possible, judges prioritise serious sexual offences, and cases involving vulnerable complainants and witnesses. HMCTS staff support the delivering of fair and efficient hearings, with special measures available to vulnerable and intimidated witnesses. Recent reforms include new powers to compel offenders to attend sentencing hearings and enhanced training across the justice system to ensure victims are treated with fairness and dignity.The Government acknowledges the impact of delays in the justice system on victims, and Sir Brian Leverson continues to lead a comprehensive review of the criminal courts to deliver swifter justice. In the meantime, we have increased funding to ensure Crown Courts operate at their highest capacity in nearly a decade, 110,000 sitting days, and doubled magistrates’ sentencing powers.Victims are supported through Independent Sexual Violence Advisers (ISVAs) during court proceedings. Also, the Ministry of Justice funds the CSA Centre to develop evidence-based training and resources to professionals across the voluntary statutory sector workforce, as well as continuing to invest in specialist support services via the Rape and Sexual Abuse Support Fund that awards ringfenced grants to Police and Crime Commissioners.  Additionally, the Home Office has invested £1.6 million in the Support for Victims and Survivors of Child Sexual Abuse Fund and an extra £1.6 million for national services for adult victims.To support victims in seeking redress, we are removing the three-year limitation period for civil claims in cases of child sexual abuse. The Government is also working to improve awareness of the Criminal Injuries Compensation Scheme through campaigns and consultations.Parliament has legislated for robust custodial sentences for child sex offences, though sentencing decisions are made by independent courts. Recognising the severity of grooming, the Government has introduced legislation through the Crime and Policing Bill to make grooming an aggravating factor in sentencing for child sexual offences, ensuring this behaviour is appropriately reflected in sentencing outcomes.

17 Oct 2025·Ministry of Justice·Answered
Asked

What assessment his Department has made of the adequacy of sentencing outcomes in grooming gang cases.

Reply

This Government recognises the profound harm caused by grooming gangs and is committed to ensuring that victims receive justice, support and redress through a robust and victim centred justice system that brings all perpetrators of this heinous crime before the courts.My Department continues to assess and improve court processes to ensure they are effective and responsive in all cases, including those involving grooming gangs. Where possible, judges prioritise serious sexual offences, and cases involving vulnerable complainants and witnesses. HMCTS staff support the delivering of fair and efficient hearings, with special measures available to vulnerable and intimidated witnesses. Recent reforms include new powers to compel offenders to attend sentencing hearings and enhanced training across the justice system to ensure victims are treated with fairness and dignity.The Government acknowledges the impact of delays in the justice system on victims, and Sir Brian Leverson continues to lead a comprehensive review of the criminal courts to deliver swifter justice. In the meantime, we have increased funding to ensure Crown Courts operate at their highest capacity in nearly a decade, 110,000 sitting days, and doubled magistrates’ sentencing powers.Victims are supported through Independent Sexual Violence Advisers (ISVAs) during court proceedings. Also, the Ministry of Justice funds the CSA Centre to develop evidence-based training and resources to professionals across the voluntary statutory sector workforce, as well as continuing to invest in specialist support services via the Rape and Sexual Abuse Support Fund that awards ringfenced grants to Police and Crime Commissioners.  Additionally, the Home Office has invested £1.6 million in the Support for Victims and Survivors of Child Sexual Abuse Fund and an extra £1.6 million for national services for adult victims.To support victims in seeking redress, we are removing the three-year limitation period for civil claims in cases of child sexual abuse. The Government is also working to improve awareness of the Criminal Injuries Compensation Scheme through campaigns and consultations.Parliament has legislated for robust custodial sentences for child sex offences, though sentencing decisions are made by independent courts. Recognising the severity of grooming, the Government has introduced legislation through the Crime and Policing Bill to make grooming an aggravating factor in sentencing for child sexual offences, ensuring this behaviour is appropriately reflected in sentencing outcomes.

17 Oct 2025·Ministry of Justice·Answered
Asked

What steps his Department is taking to support victims of grooming gangs throughout the criminal justice process.

Reply

This Government recognises the profound harm caused by grooming gangs and is committed to ensuring that victims receive justice, support and redress through a robust and victim centred justice system that brings all perpetrators of this heinous crime before the courts.My Department continues to assess and improve court processes to ensure they are effective and responsive in all cases, including those involving grooming gangs. Where possible, judges prioritise serious sexual offences, and cases involving vulnerable complainants and witnesses. HMCTS staff support the delivering of fair and efficient hearings, with special measures available to vulnerable and intimidated witnesses. Recent reforms include new powers to compel offenders to attend sentencing hearings and enhanced training across the justice system to ensure victims are treated with fairness and dignity.The Government acknowledges the impact of delays in the justice system on victims, and Sir Brian Leverson continues to lead a comprehensive review of the criminal courts to deliver swifter justice. In the meantime, we have increased funding to ensure Crown Courts operate at their highest capacity in nearly a decade, 110,000 sitting days, and doubled magistrates’ sentencing powers.Victims are supported through Independent Sexual Violence Advisers (ISVAs) during court proceedings. Also, the Ministry of Justice funds the CSA Centre to develop evidence-based training and resources to professionals across the voluntary statutory sector workforce, as well as continuing to invest in specialist support services via the Rape and Sexual Abuse Support Fund that awards ringfenced grants to Police and Crime Commissioners.  Additionally, the Home Office has invested £1.6 million in the Support for Victims and Survivors of Child Sexual Abuse Fund and an extra £1.6 million for national services for adult victims.To support victims in seeking redress, we are removing the three-year limitation period for civil claims in cases of child sexual abuse. The Government is also working to improve awareness of the Criminal Injuries Compensation Scheme through campaigns and consultations.Parliament has legislated for robust custodial sentences for child sex offences, though sentencing decisions are made by independent courts. Recognising the severity of grooming, the Government has introduced legislation through the Crime and Policing Bill to make grooming an aggravating factor in sentencing for child sexual offences, ensuring this behaviour is appropriately reflected in sentencing outcomes.

17 Oct 2025·Ministry of Justice·Answered
Asked

What assessment his Department has made of the adequacy of court processes for handling grooming gang cases.

Reply

This Government recognises the profound harm caused by grooming gangs and is committed to ensuring that victims receive justice, support and redress through a robust and victim centred justice system that brings all perpetrators of this heinous crime before the courts.My Department continues to assess and improve court processes to ensure they are effective and responsive in all cases, including those involving grooming gangs. Where possible, judges prioritise serious sexual offences, and cases involving vulnerable complainants and witnesses. HMCTS staff support the delivering of fair and efficient hearings, with special measures available to vulnerable and intimidated witnesses. Recent reforms include new powers to compel offenders to attend sentencing hearings and enhanced training across the justice system to ensure victims are treated with fairness and dignity.The Government acknowledges the impact of delays in the justice system on victims, and Sir Brian Leverson continues to lead a comprehensive review of the criminal courts to deliver swifter justice. In the meantime, we have increased funding to ensure Crown Courts operate at their highest capacity in nearly a decade, 110,000 sitting days, and doubled magistrates’ sentencing powers.Victims are supported through Independent Sexual Violence Advisers (ISVAs) during court proceedings. Also, the Ministry of Justice funds the CSA Centre to develop evidence-based training and resources to professionals across the voluntary statutory sector workforce, as well as continuing to invest in specialist support services via the Rape and Sexual Abuse Support Fund that awards ringfenced grants to Police and Crime Commissioners.  Additionally, the Home Office has invested £1.6 million in the Support for Victims and Survivors of Child Sexual Abuse Fund and an extra £1.6 million for national services for adult victims.To support victims in seeking redress, we are removing the three-year limitation period for civil claims in cases of child sexual abuse. The Government is also working to improve awareness of the Criminal Injuries Compensation Scheme through campaigns and consultations.Parliament has legislated for robust custodial sentences for child sex offences, though sentencing decisions are made by independent courts. Recognising the severity of grooming, the Government has introduced legislation through the Crime and Policing Bill to make grooming an aggravating factor in sentencing for child sexual offences, ensuring this behaviour is appropriately reflected in sentencing outcomes.

16 Sept 2025·Ministry of Justice·Answered
Asked

Whether his Department has reviewed the (a) confirmation, (b) tracking and (c) communication of British Sign Language interpreter bookings between HMCTS staff and jurors.

Reply

The Ministry of Justice is committed to ensuring fairness and accessibility of services for all participants, including deaf jurors.Whilst HM Courts and Tribunals Service (HMCTS) does not record protected characteristics of jurors in respect of complaints, an interrogation of data held suggests that in the last 12 months, HMCTS is aware of one instance where a juror needing a British Sign Language interpreter was unable to complete their jury service. HMCTS is investigating the circumstances to understand what occurred.Guidance is in place and is kept under review for HMCTS staff in relation to arranging registered British Sign Language interpreters for jurors.Deaf relay interpreters are not currently used for juror provision.The provision of British Sign Language interpreters to the Ministry of Justice is provided by Clarion UK Ltd. Detailed guidance and training is provided to courts and tribunals staff responsible for booking interpreters to ensure they follow the correct processes and book suitably qualified interpreters. The supplier provides confirmation of a booking once an interpreter is allocated and this is monitored throughout the booking duration. The Ministry of Justice maintains strong governance through a dedicated Commercial and Contract Management team, ensuring the provider is held accountable and the service is delivered to agreed standards.Jurors are proactively updated about changes in booking arrangements, and provided with written induction materials, interpreter oaths and relevant guidance documents. Where appropriate, jurors requiring BSL interpretation may also be invited to a pre-court visit with an interpreter present. This enables them to familiarise themselves with the courtroom, ask questions about the process and discuss their needs, helping to reduce anxiety and build confidence before their service begins.HMCTS keeps operational guidance, training and processes under regular review.

16 Sept 2025·Ministry of Justice·Answered
Asked

Whether guidance has been issued to HM Courts and Tribunals Service staff on arranging (a) registered sign language interpreters and (b) deaf relay interpreters for jurors.

Reply

The Ministry of Justice is committed to ensuring fairness and accessibility of services for all participants, including deaf jurors.Whilst HM Courts and Tribunals Service (HMCTS) does not record protected characteristics of jurors in respect of complaints, an interrogation of data held suggests that in the last 12 months, HMCTS is aware of one instance where a juror needing a British Sign Language interpreter was unable to complete their jury service. HMCTS is investigating the circumstances to understand what occurred.Guidance is in place and is kept under review for HMCTS staff in relation to arranging registered British Sign Language interpreters for jurors.Deaf relay interpreters are not currently used for juror provision.The provision of British Sign Language interpreters to the Ministry of Justice is provided by Clarion UK Ltd. Detailed guidance and training is provided to courts and tribunals staff responsible for booking interpreters to ensure they follow the correct processes and book suitably qualified interpreters. The supplier provides confirmation of a booking once an interpreter is allocated and this is monitored throughout the booking duration. The Ministry of Justice maintains strong governance through a dedicated Commercial and Contract Management team, ensuring the provider is held accountable and the service is delivered to agreed standards.Jurors are proactively updated about changes in booking arrangements, and provided with written induction materials, interpreter oaths and relevant guidance documents. Where appropriate, jurors requiring BSL interpretation may also be invited to a pre-court visit with an interpreter present. This enables them to familiarise themselves with the courtroom, ask questions about the process and discuss their needs, helping to reduce anxiety and build confidence before their service begins.HMCTS keeps operational guidance, training and processes under regular review.

16 Sept 2025·Ministry of Justice·Answered
Asked

How many people have been unable to complete jury service because of a lack of British Sign Language provision in the last 12 months.

Reply

The Ministry of Justice is committed to ensuring fairness and accessibility of services for all participants, including deaf jurors.Whilst HM Courts and Tribunals Service (HMCTS) does not record protected characteristics of jurors in respect of complaints, an interrogation of data held suggests that in the last 12 months, HMCTS is aware of one instance where a juror needing a British Sign Language interpreter was unable to complete their jury service. HMCTS is investigating the circumstances to understand what occurred.Guidance is in place and is kept under review for HMCTS staff in relation to arranging registered British Sign Language interpreters for jurors.Deaf relay interpreters are not currently used for juror provision.The provision of British Sign Language interpreters to the Ministry of Justice is provided by Clarion UK Ltd. Detailed guidance and training is provided to courts and tribunals staff responsible for booking interpreters to ensure they follow the correct processes and book suitably qualified interpreters. The supplier provides confirmation of a booking once an interpreter is allocated and this is monitored throughout the booking duration. The Ministry of Justice maintains strong governance through a dedicated Commercial and Contract Management team, ensuring the provider is held accountable and the service is delivered to agreed standards.Jurors are proactively updated about changes in booking arrangements, and provided with written induction materials, interpreter oaths and relevant guidance documents. Where appropriate, jurors requiring BSL interpretation may also be invited to a pre-court visit with an interpreter present. This enables them to familiarise themselves with the courtroom, ask questions about the process and discuss their needs, helping to reduce anxiety and build confidence before their service begins.HMCTS keeps operational guidance, training and processes under regular review.

12 Sept 2025·Ministry of Justice·Answered
Asked

What assessment his Department has made of the potential impact of interpreter absence on the ability of deaf jurors to fully participate in court proceedings.

Reply

The Government is committed to ensuring that all jurors are able to participate effectively in the Criminal Justice System. Since new legislative provisions came into force in 2022, deaf jurors may be granted the assistance of British Sign Language (BSL) interpreters in the jury deliberation room. If an interpreter is unavailable at any point, it is for the trial judge to decide whether to proceed or to adjourn until appropriate support is in place. Courts source interpreters through the Ministry of Justice’s contracted suppliers, with contingency arrangements (including booking pairs of BSL interpreters for deliberations) to manage fatigue and ensure quality. HMCTS guidance makes clear that reasonable adjustments must be put in place to enable jurors with disabilities to participate, and that interpreter support should be arranged promptly where required. Where an interpreter is temporarily unavailable, jury officers and the judge will consider appropriate interim steps, such as written communication, assistive listening technology, or a brief adjournment, so that the juror is not disadvantaged. Judicial guidance in the Equal Treatment Bench Book underlines that arrangements are judicially led in line with legislation.

12 Sept 2025·Ministry of Justice·Answered
Asked

How many complaints has HM Courts and Tribunals Service received from deaf jurors regarding interpreter provision in the last five years.

Reply

The Police, Crime, Sentencing and Courts Act 2022 placed the right to British Sign Language (BSL) interpreting in the jury deliberation room on a statutory footing (now section 9C of the Juries Act 1974). The Ministry of Justice is committed to ensuring the justice system is supported by a range of high-quality language services that meet the needs of all those that require them. Visual and tactile provisions, including sign language interpreters, are met and monitored through the Ministry of Justice's language services contract with Clarion Interpreting Ltd.Whilst HM Courts and Tribunals Service (HMCTS) does not record protected characteristics of jurors in respect of complaints, an interrogation of data held suggests that there have been two recorded complaints regarding interpreter provision for jury service support in the last five years. When concerns are raised, HMCTS addresses them at a local level and, where appropriate, escalates issues through established contract management processes and ongoing improvements in data quality and governance.The quality of interpreting provided to the Department, including the management of its register of interpreters, is assured by an independent provider, The Language Shop (TLS). TLS undertakes a programme of assessments for interpreters, as well as an annual audit of supplier processes for onboarding new interpreters. These safeguards ensure the legal right is delivered in practice while maintaining the integrity of the jury room.

12 Sept 2025·Ministry of Justice·Answered
Asked

What estimate his Department has made of the number of deaf people who have completed jury service since the coming into force of the legal right to British Sign Language interpreters in jury deliberation rooms in the Police, Crime, Sentencing and Courts Act 2022.

Reply

Since the Police, Crime, Sentencing and Courts Act came into force in 2022, there have been 84 bookings made for BSL interpreters to assist a deaf juror in deliberations.HMCTS collects a range of information to support the administration of jury service and to fulfil its Public Sector Equality Duty, and this is regularly reviewed to ensure it is robust and proportionate. Information on adjustments made for individual jurors is not held centrally.

12 Sept 2025·Ministry of Justice·Answered
Asked

Whether his Department monitors compliance with the legal right to British Sign Language interpreters in jury deliberation rooms in the Police, Crime, Sentencing and Courts Act 2022.

Reply

The Police, Crime, Sentencing and Courts Act 2022 placed the right to British Sign Language (BSL) interpreting in the jury deliberation room on a statutory footing (now section 9C of the Juries Act 1974). The Ministry of Justice is committed to ensuring the justice system is supported by a range of high-quality language services that meet the needs of all those that require them. Visual and tactile provisions, including sign language interpreters, are met and monitored through the Ministry of Justice's language services contract with Clarion Interpreting Ltd.Whilst HM Courts and Tribunals Service (HMCTS) does not record protected characteristics of jurors in respect of complaints, an interrogation of data held suggests that there have been two recorded complaints regarding interpreter provision for jury service support in the last five years. When concerns are raised, HMCTS addresses them at a local level and, where appropriate, escalates issues through established contract management processes and ongoing improvements in data quality and governance.The quality of interpreting provided to the Department, including the management of its register of interpreters, is assured by an independent provider, The Language Shop (TLS). TLS undertakes a programme of assessments for interpreters, as well as an annual audit of supplier processes for onboarding new interpreters. These safeguards ensure the legal right is delivered in practice while maintaining the integrity of the jury room.

12 Sept 2025·Ministry of Justice·Answered
Asked

What steps his Deaprtment is taking to ensure that cost does not prevent deaf people from serving as jurors.

Reply

The Government is committed to opening up jury service to as many eligible people as possible and ensuring disability is never a barrier. No juror is expected to meet the cost of interpreting. HM Courts & Tribunals Service (HMCTS) arranges and funds British Sign Language interpreting for jurors throughout their service, including during deliberations, via national language service contracts. Jurors may also claim loss of earnings and other allowances under existing regulations, so cost should not prevent eligible deaf people from serving. HMCTS keeps operational procedures under review with the judiciary to ensure provision is timely and effective and that eligible jurors are not excluded from panels on cost grounds.

12 Sept 2025·Ministry of Justice·Answered
Asked

Whether his Department has considered setting national minimum standards for British Sign Language interpreter provision across all courts.

Reply

The Ministry of Justice has set national minimum standards for British Sign Language (BSL) interpreter provision across courts through the Language Services Contract. All interpreters must be registered with a voluntary National Regulator for Language Service professionals, with the minimum qualification standard for court work being a Level 6 BSL qualification.

12 Sept 2025·Ministry of Justice·Answered
Asked

Whether his Department has consulted with organisations representing deaf people on the barriers faced by deaf people when undertaking jury service.

Reply

The Ministry of Justice engaged with organisations representing deaf people, including the British Deaf Association, when developing and implementing new measures in the Police, Crime, Sentencing and Courts Act, to support jurors who require the support of BSL interpreters in the deliberation room. We continue to collect feedback from jurors and courts to improve and refine our processes and share best practice.

12 Sept 2025·Ministry of Justice·Answered
Asked

What recent assessment his Department has made of the adequacy of data collection on (a) deaf jurors and (b) jurors with other protected characteristics within jury service records.

Reply

Since the Police, Crime, Sentencing and Courts Act came into force in 2022, there have been 84 bookings made for BSL interpreters to assist a deaf juror in deliberations.HMCTS collects a range of information to support the administration of jury service and to fulfil its Public Sector Equality Duty, and this is regularly reviewed to ensure it is robust and proportionate. Information on adjustments made for individual jurors is not held centrally.

12 Sept 2025·Ministry of Justice·Answered
Asked

Whether his Department plans to take steps to review court procedures to ensure deaf jurors are not excluded from panels on the grounds of the cost of the provision of British Sign Language interpretation.

Reply

The Government is committed to opening up jury service to as many eligible people as possible and ensuring disability is never a barrier. No juror is expected to meet the cost of interpreting. HM Courts & Tribunals Service (HMCTS) arranges and funds British Sign Language interpreting for jurors throughout their service, including during deliberations, via national language service contracts. Jurors may also claim loss of earnings and other allowances under existing regulations, so cost should not prevent eligible deaf people from serving. HMCTS keeps operational procedures under review with the judiciary to ensure provision is timely and effective and that eligible jurors are not excluded from panels on cost grounds.

12 Sept 2025·Ministry of Justice·Answered
Asked

What recent assessment his Department has made of the adequacy of the provision of British Sign Language interpreters for deaf jurors.

Reply

The Police, Crime, Sentencing and Courts Act 2022 placed the right to British Sign Language (BSL) interpreting in the jury deliberation room on a statutory footing (now section 9C of the Juries Act 1974). The Ministry of Justice is committed to ensuring the justice system is supported by a range of high-quality language services that meet the needs of all those that require them. Visual and tactile provisions, including sign language interpreters, are met and monitored through the Ministry of Justice's language services contract with Clarion Interpreting Ltd.Whilst HM Courts and Tribunals Service (HMCTS) does not record protected characteristics of jurors in respect of complaints, an interrogation of data held suggests that there have been two recorded complaints regarding interpreter provision for jury service support in the last five years. When concerns are raised, HMCTS addresses them at a local level and, where appropriate, escalates issues through established contract management processes and ongoing improvements in data quality and governance.The quality of interpreting provided to the Department, including the management of its register of interpreters, is assured by an independent provider, The Language Shop (TLS). TLS undertakes a programme of assessments for interpreters, as well as an annual audit of supplier processes for onboarding new interpreters. These safeguards ensure the legal right is delivered in practice while maintaining the integrity of the jury room.

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