Speeches by Turmaine.

“Thanks very much. That caseworker element came up very strongly on Monday.”

“Do you think that some of those early complications have had a knock-on effect on people subsequently making a claim?”

“I think you said that the inquiry is due to complete in the autumn. Are you expecting a flurry of those 10 and 21 people to claim afterwards?”

“Thank you very much, Chair. I would like to ask some questions relating to the timeliness of the claims process in the Horizon and Windrush schemes. My questions are primarily directed at Mr Davies and Mr Creswell, but obviously anybody is welcome to make a contribution. Why do you think there is substantial variation …”

“You pre-empted my next questions on the basis of what you just discussed about lessons learned in the MOD.”

“Finally, you both touched on the reduction in the length of time. Can you talk a bit about what interventions you have made to achieve that? What has happened that is different?”

“Thank you very much indeed.”

“Thank you for that detail. Finally, from the perspective of now, are the schemes that each of you are concerned with doing enough to improve the claimants’ trust?”

“Thank you. You have largely pre-empted my next question, which is about trust. I am definitely getting the sense that there is not a feeling of trust in these schemes. Kate, you did not specifically mention that, but would you say the same thing or is there a greater level of trust?”

“Good afternoon. This question is for each of you, because your experiences may be different depending on your groups. How confident are affected groups that the compensation schemes will deliver outcomes that are proportionate and just?”

“Great. Thank you very much.”

“This question is for the both of you. What recommendations or changes would you make to the Government’s approach to the planning and operation of future compensation schemes? This is where I get tested: I have heard that you want an independent authority for the structure; a non-legal caseworker to help the claimant; …”

“No, it is quite all right—parliamentarians’ interventions are good as a process. I want to push a little harder on some of that. You touched on two examples of milestones in what is happening: the review that is taking place of the cost, as well as the work you are already doing to capture the stuff from Crossrail and …”

“I want to touch on the lessons learned. Obviously, it has been a long project, and there are many lessons learned. You touched on some specific examples already, but I want to ask a bit about how you are going to ensure that the lessons learned from HS2 and other DfT projects are properly embedded and prioritised in th…”

“Ms Malik, in relation to the digitisation of content and the care of the collections that you were discussing with Chris, you mentioned accessibility to collections. Is that intended as a requirement to offer accessibility to audiences who cannot currently experience the collections, or does it mean accessibility gener…”

“Finally, on opening hours, the Report references instances of museums closing for a day in order to generate private income from use of the space. Do you have a sense of what is an acceptable range? For example, in an extreme case, if it were shut for 363 days a year, would the two days a year that it was open still co…”

“Do you have an understanding of what level of deterioration in the quality of collections, or opening hours of museums, would be an acceptable tolerance in order to reach that financial balance, or is that not something you are currently considering?”

“That’s great, thank you. You, too, have pre-empted my next question in a way. I was going to ask about the transparency of data that you have from those good conversations. Do you know, for example, how many museums and galleries have had to reduce their opening times or cut services in order to get that resilience?”

“That’s great. Can you tell me a little about how you will ensure that the new indicators will provide good early-warning signs of deteriorating performance?”

“My next question was going to be how long you think it will take to implement them once you have decided on them, but you are suggesting in your answer that probably later this year is the—”