Jessica Morden.

What assessment he has made of the adequacy of consumer transparency, accountability and protection in complex supply chains involving sales agents, installers, finance companies, insurers and certification bodies in government‑supported energy efficiency schemes.

As set out in the Warm Homes Plan, our assessment is that the current consumer protection system is too fragmented and lacks sufficient oversight of the various actors involved in the delivery of government‑supported domestic retrofit schem…read full →

How many domestic Green Deal installations have been identified where MCS certificates were not issued in the name of the homeowner; and what steps his Department is taking to deal with those cases.

The Department does not have an estimate for the scale of the issue as we do not hold details of all Green Deal loans issued. Lack of an MCS certificate has appeared as an element in some Green Deal complaints the Department has reviewed, t…read full →

What mechanisms were in place to ensure that Feed‑in Tariff registrations were correctly assigned to homeowners at commissioning; and what support is available to consumers where feed-in tariffs were not correctly assigned.

Ofgem administers the Feed-in Tariff (FIT) scheme and maintains the Central FIT Register (CFR), which records accredited installations and their recipient, supporting correct assignment of payments. Suppliers must maintain accurate records …read full →

Communities and Local Government, what assessment has been made of the potential impact of the system of installer self‑certification through Competent Person schemes on consumer protection for Green Deal participants.

Both the Green Deal and the competent person schemes contain consumer protections but they work independently of each other. Therefore, work paid for through the Green Deal and carried out by a competent person scheme installer will benefit…read full →