Speeches by Riddell-Carpenter.

“Lizzie touched on this in answers to my questions and throughout the session, but to you all, if you have any ask from Government then this is your moment. In terms of further support in responding to these outbreaks and embedding that business resilience, is there anything you would like this Committee to hear in rega…”

“In the PR24, Ofwat talked about you needing to work towards a 34% reduction in customer contacts about water quality—i.e. taste, odour and appearance. How much does that currently feature in your customer contacts for taste? I do not have that breakdown here. I appreciate that it is not just about perception, and I hav…”

“We have talked about customer satisfaction, and your focus on and background in it. Talk to us about how you account for the drop in customer satisfaction over the past four years. It was at 83.59% and has now gone down to 78.3%. How do you account for that, and what is the data telling you about why it is declining?”

“Tell me where you are with the sector average for that. How does your product compare to that of other water companies in terms of satisfaction?”

“Would you be on course to hit the reduction of 34% that Ofwat wants to see?”

“In the PR24, Ofwat talked about you needing to work towards a 34% reduction in customer contacts about water quality—i.e. taste, odour and appearance. How much does that currently feature in your customer contacts for taste? I do not have that breakdown here. I appreciate that it is not just about perception, and I hav…”

“We have talked about customer satisfaction, and your focus on and background in it. Talk to us about how you account for the drop in customer satisfaction over the past four years. It was at 83.59% and has now gone down to 78.3%. How do you account for that, and what is the data telling you about why it is declining?”

“Tell me where you are with the sector average for that. How does your product compare to that of other water companies in terms of satisfaction?”

“Would you be on course to hit the reduction of 34% that Ofwat wants to see?”

“I agree, and I will talk about those points later in my speech. Secondly, I will highlight the severe challenges for SEND that are faced in rural areas, such as my constituency of Suffolk Coastal. I am keen that the Minister visits my rural constituency to see, up close and at first hand, how rural education and the ru…”

“I thank my hon. Friend for her timely intervention. I am about to give a similar example from my area. In Suffolk, the county council has failed to deliver 60% of outstanding care plans for SEND within the 20-week timeframe. Compare that with the national average of 50% and we can see that Suffolk is struggling. The re…”

“I beg to move, That this House has considered SEND education support. It is a pleasure to serve under your chairmanship, Mr Twigg. I am grateful for having secured this important debate, and welcome the opportunity to discuss special educational needs and disabilities support, especially how it is failing and how it ca…”

“I thank the hon. Gentleman for his intervention. The example of Jacob, a small boy aged just four, shows that interventions need to happen in the early years—right from the very start. The model of secondary schools working with primary schools should be looked at nationally. I again call on the Minister to visit Suffo…”

“I thank the Minister for her comments. It is great to hear that this issue continues to be a national priority. Members on both sides of the House will continue to work with the Government to ensure that each of our regions can deliver and help to fulfil that goal. I thank all hon. Members for contributing and look for…”

“I thank my hon. Friend for his intervention. I believe it should be part of a wider conversation that includes today’s debate, and I hope the Minister will respond to it. I submitted a freedom of information request to Suffolk county council and received information back yesterday. Over the past five years, between 201…”

“I just want to briefly pick up on something Helen just mentioned. A lot of the focus, perhaps understandably, is on the Port of Dover. You mentioned briefly about Harwich and then slipped in Felixstowe. For Felixstowe, the trade is more significant and I am interested as to why you alluded to Harwich receiving more fun…”

“With the hon. Gentleman give way?”

“It is a pleasure to serve under your chairmanship, Sir Desmond. I start by warmly congratulating my good and hon. Friend the Member for Shrewsbury (Julia Buckley) on securing this important debate, and saying thank you for the stories that have been shared this morning. In Suffolk Coastal we are proudly rural, with A a…”

“Will the Minister meet me to discuss the SEND crisis in Suffolk Coastal? I have had over 100 families reach out to me since the general election to talk about their urgent needs and the crisis that they face because of Suffolk county council.”

“I hope the clarity that we will receive shortly will provide reassurance to the hon. Member. I would like to draw attention to two more churches in my constituency. St Edmund’s church in Bromeswell is a grade I listed building that has been serving the community for about 1,000 years. Although the community has raised …”