ReplyThe Future Defence Infrastructure Services Accommodation Contracts stipulate that the average time to undertake an urgent repair should be within 48 hours. Both Amey and VIVO are delivering against this performance measure. This allows for more complex works (e.g those requiring scaffolding) to be undertaken safely and to an agreed quality standard. During financial year 2024-25, 85% of urgent repairs across the UK were carried out within an average of 48 hours. The total number of urgent repairs for Service Family Accommodation (SFA) and those that exceeded 48 hours can be found in the table below: MonthTotal number of urgent repairs for SFAAmey - average resolution times to urgent repairsVIVO - average resolution times to urgent repairsJanuary 20245,9214334.9February 20244,3303238March 20244,0223736April 20244,16141.8535.1May 20243,30040.934.5June 20242,80234.7533.5July 20243,38736.839.3August 20243,35737.542.9September 20243,79139.137.4October 20243,88141.340.6November 20244,82832.344.3December 20244,19833.139.2January 20255,54642.239.3February 20253,78529.742.22March 20253,69635.640.9April 20253,253Data not heldData not held The average resolution times for urgent repairs for April is not held and will not be available until end of May 2025. Information on the total number of hours by which the 48 hour resolution time for call outs for urgent repairs for SFA was exceeded, can only be provided at disproportionate cost. The contractual requirement for Urgent Repair tasks is measured on average hours to respond not total hours. In order to provide this detail, a search of all urgent tasks which exceeded 48 hours would be required.