Every parliamentary written question tabled by Chi Onwurah this session, with the full answer and department. Back to the MP page.
Showing 21–25 of 25 · Department for Transport
Pursuant to the Answer of 14 November to Question 13473 and the Answer of 20 November 2024 to Question 14457 on London North Eastern Railway: WiFi, whether complaints about WiFi are included in the category entitled facilities on board.
I can confirm that Wifi complaints fall into the "Quality on Train" - "Facilities on Board" category.
Whether her Department has made an assessment of the potential merits of maintaining regional livery designs as railway franchises are brought back into public ownership.
The Department has not assessed the potential merits of maintaining regional livery designs as railway franchises are brought back into public ownership.
Pursuant to the Answer of 14 November 2024 to Question 13473 on London North Eastern Railway: WiFi, what period the most recent report covers; and whether that report is publicly available.
The Office of Rail and Road publishes complaints data on a quarterly basis for all rail operators. London North Eastern Railway also undertakes its own research to understand and respond to passenger needs. The latest Office of Rail and Road passenger complaints data is available on its website at the following link: https://dataportal.orr.gov.uk/statistics/passenger-experience/passenger-rail-service-complaints
Whether she has made an assessment of the quality of wifi on London North Eastern Railway services; and if she will have discussions with that company on improving that wifi.
The Department is working closely with London North Eastern Railway (LNER) to ensure all aspects of onboard experience, including WiFi, meet customers’ expectations. LNER reports on customer satisfaction to the Department every rail period and their most recent report indicates that Wifi is not a significant cause of customer dissatisfaction. We remain open to new innovations which improve the provision of onboard Wi-Fi and LNER and NR are leading a project to improve Wi-Fi connectivity on the approach to Kings Cross.
What assessment her Department has made of the adequacy of the accessibility of (a) stations and (b) rolling stock on the Northumberland Line.
The six new stations on the Northumberland Line are being constructed in accordance with the appropriate accessibility standards and will need to demonstrate compliance as part of their acceptance into service. The rolling stock will be in compliance with the appropriate accessibility standards.