Speeches by McDougall.

“My hon. Friend is right. Her constituents absolutely deserve better, and she is right to highlight the long-standing issues that we are trying to deal with. Royal Mail should absolutely meet all the obligations that it has entered into.”

“I think my hon. Friend’s anger is shared by hon. Members around the Chamber when they hear the stories of people not just missing hospital appointments, but finding themselves with county court judgments and in other such situations that are entirely not their fault and due to failures of delivery. We have told Royal M…”

“I thank the hon. Gentleman for that helpful and practical suggestion. I will certainly add it to the agenda for the meeting, and report back to him on the outcomes of those discussions.”

“My hon. Friend is right to speak on behalf of his constituents and demand better service. As for what we can do, as I said, we are working through the regulator to ensure that services improve, and I am meeting it later today. We are also intervening to bring together the workforce and management to ensure the talks th…”

“The service that my hon. Friend’s constituents are getting clearly is not good enough. We have met Royal Mail to say that the situation is not good enough, we are bringing together workforce and management to progress the talks that will enable us to improve those standards and, as I say, I will be meeting Ofcom later …”

“I will raise the issues at Banbridge sorting office directly with Royal Mail. In addition to my work with the Department of Health, I will ensure that we are having that conversation with health bodies in Northern Ireland.”

“That is a very fair question. As I mentioned, the Secretary of State brought together the ownership and management to stress the need to get an agreement on reforms to improve service standards. Those things are all connected. I have stressed, in no uncertain terms, my dissatisfaction with current levels of service. On…”

“My hon. Friend is a constant campaigner on behalf of local post offices, and I am not surprised that she had that victory. I look forward to visiting her constituency, and she can perhaps introduce me to the local postmasters while I am there. I have mentioned the transformation programme that we are funding, and while…”

“I was going to make a cruel joke about the right hon. Member remembering the opening of that post office, but I am too fond of him to do that. He pays tribute to it, and I would gladly visit, perhaps on the way back to my constituency from Parliament one weekend. I have relatives in his part of the world, so perhaps I …”

“No, it is not, because all six of the criteria remain, and they will guarantee access to the fuller range of services that the Post Office provides. I am happy to give the hon. Gentleman that reassurance.”

“I remember responding to a debate in which the hon. Member campaigned vociferously on behalf of post offices in her constituency, and I think today is tribute to the campaigning done by her and by other Members on these issues. I remember her telling me that her constituency not only does not have a post office, but do…”

“I pay tribute to my hon. Friend for the campaigns that he runs in defence of his local high streets. Just before the end of the year, we brought together Post Office Ltd and the high street banks to begin a discussion about the future of banking and financial services within the Post Office and the role that it plays, …”

“I will perhaps use more parliamentary language than my hon. Friend did, but I absolutely would encourage everyone to work together to ensure that his constituents have access to postal services. I recognise that, while there is obviously good news today about maintaining the overall size of the post office network and …”

“I thank the hon. Member for taking the time to meet me to make the case for post offices in his area, which he did with some passion. From conversations not just with him and other hon. Members, but with postmasters, I am left in no doubt about the importance of ensuring that the Post Office improves renumeration for p…”

“I am very happy to reassure Mohammed and his sons about that, and to thank them for the work that they do for the community. My hon. Friend mentions the post office staying open for longer; that is typical of postmasters, who are not just running a business, but have a really clear sense that they are serving their com…”

“The hon. Gentleman makes a really important point: it can be really devastating when a post office closes, particularly in a small community. There will always be churn within the network—there will be businesses that succeed or fail as post offices. Our job is to make sure that the overall criteria are there and that …”

“I thank the hon. Lady for welcoming today’s statement. On the additional protection that we are bringing in, I reassure her that in addition to maintaining the network of 11,500 post offices, the access criteria stipulate that 99% of the UK population must be within three miles of a post office outlet, 90% must be with…”

“The hon. Gentleman makes an incredibly important point. I have only been a Minister for four months, but I have already learned that it is not a great idea to trespass too far into Treasury Ministers’ territory; however, I will certainly discuss the point that he raises with colleagues there, and obviously our overall …”

“Most banks do provide services, although I know there have recently been issues around Lloyds and the availability of cheque-cashing. I am really pleased to hear that the Lyndhurst branch has been saved, and I congratulate the right hon. Gentleman and campaigners on that. The banking framework is an increasingly import…”

“Obviously the business model of the Post Office is a matter for the Post Office, but it would say to me that it is about continuing that central role of banking and financial services through the Post Office, and about experimenting with new models like the hub of the high street, where post offices can partner with ot…”