Written questions by Begum.

Innovation and Technology, how many complaints her Department has received from company directors unable to verify their identity using the One Log in system and app for which the latest data is available.

Since the onboarding of Companies House, GOV.UK One Login has received and replied to over one hundred pieces of correspondence. This includes complaints from users who are having difficulties proving their identity GOV.UK One Login is currently used by 16 million users, therefore the number of complaints represents a small proportion of the service

Innovation and Technology, what assessment she has made of the effectiveness of the GOV.UK One Login system and app in verifying the identification of company directors.

GOV.UK One Login is being developed as the single sign-on and identity verification front door for accessing government services. Individual services are responsible for assessing whether it is suitable for their users.Companies House has completed this assessment and determined that GOV.UK One Login is an appropriate and effective way for company directors to prove their identity. Users who are unable to use GOV.UK One Login are able to utilise Companies House’s alternative route, through an Authorised Corporate Service Provider (ACSP).

Innovation and Technology, how many issues have been reported by the Government Digital Service on the Gov.UK One Login system and app for which the latest data is available.

GOV.UK One Login is continuing to scale, with 227 services already onboarded, and over 15 million identities proven.The GOV.UK One Login contact centre, which opened on the 31st October 2024, has received just over one million enquiries relating specifically to GOV.UK One Login. This includes a wide range of contacts, such as general queries, technical issues, and complaints.The GOV.UK One Login Technical Service Desk, responsible for managing and supporting technical incidents, problems, cases, and requests for information, has dealt with over 40,000 escalated tickets since the 1st November 2023.

Innovation and Technology, how many issues have been reported by users on the Gov.UK One Login system and app for which the latest data is available.

GOV.UK One Login is continuing to scale, with 227 services already onboarded, and over 15 million identities proven.The GOV.UK One Login contact centre, which opened on the 31st October 2024, has received just over one million enquiries relating specifically to GOV.UK One Login. This includes a wide range of contacts, such as general queries, technical issues, and complaints.The GOV.UK One Login Technical Service Desk, responsible for managing and supporting technical incidents, problems, cases, and requests for information, has dealt with over 40,000 escalated tickets since the 1st November 2023.

Innovation and Technology, whether his Department has had recent discussions with (a) Tiktok and (b) other social media platforms on taking steps to help reduce incidents of fraud where people develop fake romantic relationships and manipulate victims into transferring large sums of money.

Fraud is a priority offence under the Online Safety Act. This means that since the illegal harms duties came into force in March, user-to-user services, including TikTok, must take proactive steps to prevent users from encountering fraudulent content on their platforms and swiftly remove it where it does. These duties apply to a range of fraud types, including romance scams, and are enforceable by Ofcom.Ministers and officials in DSIT have regular discussions with in-scope platforms on the implementation of the Online Safety Act and their broader efforts to tackle fraud.