Speeches by Dixon.

“When we have met you before, you have obviously held up a lot about automation and AI. Those are part of the efficiencies that were going to be in the contract that you signed with the Cabinet Office. In answer to Charlotte’s question, you said that all the AI and automation features have been in place since last week.”

“It was just occurring to me, having filled out my own tax return, that you need the previous four years of pension statements to be able to calculate it. I am hoping that you will have it in place so people will not be delayed in submitting their accurate self-assessments.”

“I can do that. That is part of the problem. They get passed around. They are told to set up an account and go online but cannot. Then they call, and they get switched between the two. I will not go any further. In addition to the 8,500 cases—it seems that you have dealt with the majority, with 860 remaining—you are eff…”

“Outstanding?”

“My constituent has been waiting since May 2025. They cannot even get through to you. They are due a quote. How confident can we be that they are in the 5,000? When will they receive the updated quote or a request for more information? They have not heard anything.”

“And he is dying.”

“We will come on to that.”

“For new people. What about the other people?”

“But if they have lost the copy—”

“So you have gone slower, but you are starting to deploy?”

“Are there any things that you are still having to do manually? You talked about uploading benefit statements. Where are you having to do heavy lifting that you did not expect?”

“Depending on what you feed it. If it is rubbish, it doesn’t learn.”

“Given that your plan was to use AI, how far off are you from a full roll-out of your functionality? I realise that you will always improve it.”

“No, but they are critical to your staffing, your efficiency and the accuracy of your work. You say that those features are in and that you are improving them. Have you fully deployed the AI and automation technology that you expected?”

“I understand that arrangement.”

“I thank my hon. Friend the Member for Brentford and Isleworth (Ruth Cadbury) for securing this debate and for her fantastic leadership of the Transport Committee. My hon. Friend the Member for Battersea (Marsha De Cordova) is no longer in her seat, but I commend her on her campaign on pavement parking, which is the ban…”

“Does the right hon. Gentleman recognise that many disabled people simply do not have a choice, because public transport is either not available, if they live in a rural area, or not accessible? Much of the reason why they have to resort to relying on cars and taxis is the failure to invest in an accessible public trans…”

“Oh, the AI chatbot. Have the other automation and AI features that you were expecting to implement by the end of March also been done?”

“Colleagues have probed the decision making on the outcome level. I would like to probe on the reduction to the two options. The recommendation is to rule out the continued presence option. Under enhanced maintenance and improvement, you have basically added in this EMI+, which I understand to mean that the House of Lor…”

“How many MPs have you had feedback from?”