Speeches by Dixon.

“It was just occurring to me, having filled out my own tax return, that you need the previous four years of pension statements to be able to calculate it. I am hoping that you will have it in place so people will not be delayed in submitting their accurate self-assessments.”

“I declare an interest: I have a small civil service pension from the time I worked at the Department of Health. You ran through a lot of figures at the top of the session about what you are dealing with. One of our significant concerns, which was raised in February, was that according to the Cabinet Office there were 8…”

“For new people. What about the other people?”

“My constituent has been waiting since May 2025. They cannot even get through to you. They are due a quote. How confident can we be that they are in the 5,000? When will they receive the updated quote or a request for more information? They have not heard anything.”

“I feel like there is a slight contradiction in the responses. I have a McCloud case similar to the one that Clive put forward, and it does not sound like these cases are going to get their payments by June. They are just going to have a normal level of service by June.”

“Yes, we heard that before.”

“I can do that. That is part of the problem. They get passed around. They are told to set up an account and go online but cannot. Then they call, and they get switched between the two. I will not go any further. In addition to the 8,500 cases—it seems that you have dealt with the majority, with 860 remaining—you are eff…”

“But if they have lost the copy—”

“Given that your plan was to use AI, how far off are you from a full roll-out of your functionality? I realise that you will always improve it.”

“Are there any things that you are still having to do manually? You talked about uploading benefit statements. Where are you having to do heavy lifting that you did not expect?”

“I understand that arrangement.”

“I just observe the complexity being described should be usual business. That is nothing to do with the handover from MyCSP. It is just how civil service pensions work.”

“I thank my hon. Friend the Member for Brentford and Isleworth (Ruth Cadbury) for securing this debate and for her fantastic leadership of the Transport Committee. My hon. Friend the Member for Battersea (Marsha De Cordova) is no longer in her seat, but I commend her on her campaign on pavement parking, which is the ban…”

“No, but they are critical to your staffing, your efficiency and the accuracy of your work. You say that those features are in and that you are improving them. Have you fully deployed the AI and automation technology that you expected?”

“So you have gone slower, but you are starting to deploy?”

“On this £328 million for Richmond House, you are basically saying that you are going to create an alternative Chamber in Richmond House, regardless of whether Parliament makes a decision on EMI+ or full decant.”

“Given that every MP is going to have to vote, there is obviously a risk that the 59% that you did not speak to may have a very different view.”

“Going back to the phase 1 works, the breakdown here suggests that we are spending money on both QEII and Richmond House, which would be necessary only in a full decant option. Is that one of the drivers? By holding both options on the table for longer, we are actually having to do work to create two decanting options t…”

“It is important we understand the extent of that consultation, and 41% would leave me nervous.”

“Chair, could we perhaps ask them to break down that 41% to determine how many are from the ’24 intake? Do you have that data?”