Committee publication · Correspondence · 30 June 2026
Correspondence from Antony King, Managing Director of Citizen Services at Serco UK & Europe, dated 16 June 2026: Follow-up to the oral evidence session held on 19 May 2026
From: Justice Committee
Inquiry: Rehabilitation and resettlement: ending the cycle of reoffending
Summary
Antony King, Managing Director of Serco's Citizen Services, provides follow-up data and clarification to the Justice Committee's Rehabilitation and Reducing Reoffending Inquiry following his oral evidence on 19 May 2026. The letter outlines Electronic Monitoring Service performance metrics, breach processes, target timescales for installations and removals, and updates on pilot schemes including 'install at source' initiatives across six prisons.
Key findings
- Serco submitted KPI performance data for Q554 showing temporary adjustment during KPI framework transition, with performance stabilising and consistently meeting required standards in recent months
- Install at Source (IAS) pilot launched across HMPs Fosse Way, Peterborough, Cardiff, Swansea, Sudbury and Ranby showed marked increase in first-time installation success rates, with planned wider rollout
- Breach reporting processes governed by monitoring type (licence conditions or court requirement) are submitted to responsible authorities (police or probation) within defined timeframes
- Service Request KPI (Q549) performance dip in February 2026 during transition period addressed through targeted operational activity; Service Requests comprise 21 services including address changes and subject access requests
- DAPOL and Acquisitive Crime pilots are MOJ-led; Serco provides operational support but does not lead delivery, with conviction data held by the Authority
Tone
ProceduralTopics
Key actors
Antony King, Serco UK & Europe, Andy Slaughter MP, Justice Select Committee, Ministry of Justice, HMP Fosse Way, HMP Peterborough, HMP Cardiff, HMP Swansea, HMP Sudbury, HMP Ranby
Notable line
“We have seen a marked increase in success rates when we tag at source. W ith the expected increase in demand …”
Key Quotes
“… the Electronic Monitoring Service (EMS) plays an important enabling role in the effective rehabilitation of offenders and making the wider criminal justice system work effectively and efficiently”
“… performance stabilised quickl y, and we have consistently met the required standards in recent months.”
“We have seen a marked increase in success rates when we tag at source. W ith the expected increase in demand, we believe IAS has an important role to play in supporting the system to respond effectively.”
“Clear processes are in place to ensure that potential breaches are identified, assessed, and escalated appropriately, while allowing for proportionate consideration of individual circumstances.”
Source · parliament.uk record ↗