Speeches by McDonagh.

“Order. The right hon. Member is a man of great of experience and he knows that this is an intervention, rather than a speech.”

“Order. I remind the Member that she came into the debate very late. I do not wish to embarrass her in any way, but if she wants to intervene, she needs to be here at the start of the debate.”

“Order. I do apologise to the hon. Member, but that is not a point of order, and she knows it. I call the Minister.”

“Order. We are out of time, but I want to make a public apology to the hon. Member for Epsom and Ewell (Helen Maguire). I should have allowed her to intervene, and I certainly meant no discourtesy to her. Motion lapsed (Standing Order No. 10(6)).”

“Order. Again, I do not have the power to ask you to sit down, but I would be very grateful if you did.”

“Order. I remind Members that they should bob if they wish to be called in the debate. Please do not take that to be a promise. As everybody can see, a lot of people want to speak. We will endeavour to get through everybody, as is our hope. At the moment, we think the limit is around two minutes, but should it prove nec…”

“I clarify that I am imposing a hard two-minute limit, so I will ask hon. Members to sit down if they go over it.”

“Order. I apologise for this, but a desire to get everybody in means that I am now reducing the time limit to one minute.”

“Order. I ask the hon. Member to sit down. I apologise—I know that he waited a long time to make his contribution. I call the Liberal Democrat spokesperson, who has five minutes.”

“Order. I do not have the power to tell you to stop, but if you would not mind coming to an end, that would be good.”

“You said our inquiry today is into the work of the Financial Ombudsman Service. We get from what you have told us so far about your chief executive leaving that it was not a question of personal competence or anything. I understand how it is hard to talk about somebody else, given that reputation is all. Given the prob…”

“Does Bob still work for you?”

“Sorry to interrupt, but that is a fundamental change and a very big decision to make, because of the impact it will have on people who wish to make claims and often are not very able to do it, so they use a claim management organisation. It is very fundamental. Was that the source of difference between you, the board a…”

“There is an upper limit of £85,000.”

“It has to be a fraudulent or dishonest act or course of conduct to manipulate, deceive or persuade a consumer into transferring funds. Most scams are never passed to the police or to any other regulator. Do you require that, or require it to be investigated in order to say, “Yes, that is dishonest and deceitful”?”

“The decline in the number of bank branches accelerates that. The banks in Mitcham town centre were forever chatting to customers who they knew to say, “Please do not send this money. They are ripping you off,” but very vulnerable people do not have that same access now. Let us be absolutely clear: we assume that it is …”

“So you would not split hairs on that particular one.”

“This causes so much distress to so many constituents, and is a great driver in the use of cash and the need for face-to-face banking, because people are so terrified of being scammed. I want to fully understand some of the rules. Somebody might be scammed by being told that their account is unsafe, and the person on th…”

“That is pretty brutal.”

“Lastly, did the FCA at any time since 2016 put pressure on your service, or indicate or direct you as to how it wanted you to deal with unlawful incentivised commission arrangements?”