Speeches by Mayhew.

“The hon. Member is absolutely right that there is a sequence of complaint. Before going to an external body, one would typically be expected to have exhausted the internal complaints procedure of the organisation against which one is complaining. It would be perfectly reasonable for the passenger watchdog’s first quest…”

“No wonder I agree with it so strongly. I put “LD” by it, but that is being unduly generous to the Liberal Democrats. It is an excellent amendment. As I was concluding, it would ensure greater transparency and, therefore, a better service from this organisation, so I have no hesitation in supporting amendment 235 and I …”

“The Minister has described the function of clause 48, the lead measure in this group, but there is one notable exception from the list of bodies that can refer to the council for advice under clause 48(1)(a) as drafted. It includes mayoral combined authorities, Transport for London and Ministers—whether the Secretary o…”

“I beg to move amendment 71, in clause 46, page 24, line 26, after “for” insert “all users and potential users of the railways including, in particular,”. This amendment allows the Passenger Council to set access standards for all users and potential users of the railway.”

“I was just trying to be helpful.”

“Clause 46 gives the passengers’ council a power to set consumer standards for operators of rail passenger services and station services, which will be imposed on them via licence conditions. Of course, we have not seen any of those licence conditions, so we will just have to take it on faith. The clause sets out matter…”

“I have nothing to add on clause 44. Clause 45 provides a duty for the passengers’ council to secure independent dispute resolution arrangements. As the Minister just said, it is anticipated—according to the explanatory notes, at least—that it will take over sponsorship of the Rail Ombudsman from the ORR in order to ful…”

“I am not going to repeat what the clause does, but it establishes only a passive role. The council must “keep under review” and “make representations”, but it has no proactive duty to investigate or intervene. That is quite a big omission, and it contrasts with what the Minister said in answer to written parliamentary …”

“I am unpersuaded. As I previously indicated, I will press amendment 74 to a vote. Question put, That the amendment be made.”

“I beg to move amendment 74, in clause 47, page 25, line 23, leave out from “Council” to the end of line 32 and insert “take such action (if any) as it thinks appropriate for the purpose of remedying the contravention, or avoiding it taking place or being repeated.” This amendment would give the Passengers’ Council the …”

“I am interested to hear that the hon. Gentleman has been on that railway. I would continue on that, but I have gone on long enough by saying, “and another thing—I remember”. Rail charter services are a different matter that must also be considered. Those with children may have travelled on one of the many Christmas pol…”

“In the wording of clause 39(1), at the moment paragraphs (a) to (e) are additional. If the “or” in “or…it appears to the Council” at the end of paragraph (d) were replaced with “and”, there would be a two-part test. The council would receive complaints from all the kinds of people in paragraphs (a) to (d), and the seco…”

“I am interested in the Minister’s repeated insistence that there would be confusion if there were more than one enforcement body for rail activities. What is his proposed solution to the Competition and Markets Authority and its enforcement competency for the railways, which currently is shared with the Office of Rail …”

“I beg to move amendment 66, in clause 40, page 22, line 11, leave out subsections (5)(a) and (5)(b) and insert “the Passengers’ Council may take such action (if any) as it thinks appropriate.” This amendment would give the Passengers’ Council enforcement powers when its requests for information are not met.”

“I have thought long and hard about this, Mrs Hobhouse, and given the time of day, we will let it pass. Question put and agreed to. Clause 48 accordingly ordered to stand part of the Bill. Clauses 49 to 52 ordered to stand part of the Bill. Clause 53 General duties of the LTUC Question proposed, That the clause stand pa…”

“We are at the final furlong—for today at least. I will keep the pace up for the last straight. I am not going to make any comments on clause 53, the general duties of the LTUC, because there is nothing to be improved. Clause 54, which amends section 252A of the Greater London Authority Act 1999, mirrors the passengers’…”

“Clause 47 deals with improvement plans. It allows the passengers’ council to request improvement plans from licensed rail operators “where it judges them to be, or likely to be, non-compliant with the standards it sets and therefore, the consumer licence conditions”— not that we have seen them, and the “improvement pla…”

“Under clause 43, the passengers’ council can prepare, send and publish a report of its findings in an investigation, but it must obtain the Secretary of State’s consent before sending or publishing a report if the investigation was undertaken following a referral. Similar provisions exist for the Scottish and Welsh Min…”

“The amendments relate to clause 42, so I will explain what that clause seeks to achieve. Its title is “Representations and referrals”, and its focus is on introducing a power so that “the Passengers’ Council may make representations to such persons as it thinks appropriate for the purpose”, such as train or station ope…”

“I beg to move amendment 67, in clause 42, page 23, line 7, leave out subsection (2).”