Speeches by Young.

“Do you have any thoughts about the local communities angle, rather than everyday lives?”

“Geraldine, did you have anything to add? In particular, do you have any international lessons from other countries that have communicated the energy transition much better than here?”

“Do either of you have international examples?”

“This question has partly been answered by talking about local boots on the ground. We already have regional agencies such as, in my area, Severn Wye. Would you build on what they have done or replace them?”

“Welcome. We have had some quite alarming statistics on energy literacy. For example, only one in 11 18 to 24-year-olds could identify the correct definitions of all six common bill terms. Around 8.5 million UK adults lack fundamental digital skills, such as accessing online billing or using apps. I want to ask a few qu…”

“Sara, does this lack of understanding hinder the adoption of low-carbon technologies at a household level?”

“Is that accessibility in terms of it being accessible to understand the benefits, or is it access to the low-carbon technology?”

“Euan, is the move to dynamic pricing, offset-use tariffs and smart meters likely to increase or decrease engagement with energy use in UK households?”

“These questions are on communicating large-scale infrastructure projects and connecting them to everyday lives. How can we better connect national infrastructure projects to local communities and people’s everyday lives?”

“Do you have any thoughts about the local communities angle, rather than everyday lives?”

“Geraldine, did you have anything to add? In particular, do you have any international lessons from other countries that have communicated the energy transition much better than here?”

“Do either of you have international examples?”

“This question has partly been answered by talking about local boots on the ground. We already have regional agencies such as, in my area, Severn Wye. Would you build on what they have done or replace them?”

“In her statement, the Secretary of State recognised that existing claimants “rely on the income from PIP for so many different aspects of their lives.” One aspect, for many, is work. Why does she think that new claimants will not have the same need and what “aspects of their lives” does she think they should curtail?”

“When you are doing the review, are you planning to do any work to seek out and survey businesses, or do any other means of trying to find out why people might not be coming to you?”

“If businesses, including the larger ones that you do not cover, have ongoing issues, are they concerned that if they take action on incorrect billing it will affect their credit rating in the meantime? These things can take a long time to resolve and that could have all sorts of knock-on implications. Are you concerned…”

“Do you believe it is appropriate for energy suppliers to threaten to send debt collectors to small businesses while in the middle of an investigation by the Energy Ombudsman?”

“I would like to talk about dispute resolution for small businesses rather than domestic consumers. How often does the Energy Ombudsman require that small businesses are compensated with awards close to its £20,000 limit? Does the ombudsman’s lack of enforcement powers encourage it to lessen the penalties it imposes on …”

“You are trying to make predictions when people are switching, but is there a role for being able to look afterwards at whether you have made the savings? Perhaps after six months or whatever you might be thinking, “You know what, this is not working for me.””

“Katie, you mentioned people being able to judge whether they are on the right tariff or not. Do you think consumers are in a good place to know whether new tariffs like zero standing charge options would actually benefit them?”